Customer Service Support Team

Olivia Kase

New Brunswick, NJ • ***********@*****.*** • 443-***-**** • www.linkedin.com/in/okase213

Education

Rutgers University, New Brunswick, NJ Anticipated graduation: May 2026 Major: Political Science, Minor: Chinese and Asian Studies. Experience

Twisted Crab, East Brunswick, NJ, May 2025-present tense Cashier, Busser

● Managed front of the house while maintaining efficiency throughout the entire restaurant.

● Handling different responsibilities while multitasking to support team goals.

● Increased sales percentage with customer service tactics, which included active listening and communication.

Khokha, Piscataway, NJ, May 2024- September 2024 (summer job) Front of House

● Great conflict resolution through communication and maintaining excellent standards

● Coordinated with other team members to provide great customer service, learning how to collaborate and work with others.

Tequila N Tacos, Piscataway, NJ January 2023-August 2023 Foodrunner

● Maintained accurate control of all orders with confidence and initiative.

● Developed and refined strong attention to detail in all assigned tasks. Leadership Experience

Gamma Sigma, Georgian Society May 2023-May 2024

Historian

● Mandatory monthly newsletters to boost alumni engagement and donations

● In charge of the annual semester “fam alum day,” where alumni come back to see the property and meet younger members

● Had my own team of assistants that helped with different tasks like coordinating meetings and designing material.

Skills

● Bilingual (English and Chinese)

● Asian studies

● Law and Politics

● International relations