Administrative Assistant Account Representative

Judy Mitchell

Remote Administrative & Intake Specialist

Remote – Pennsylvania ********@*****.*** 717-***-****

Professional Summary

Detail-oriented remote administrative professional with experience in intake, billing, and client coordination. Skilled in managing confidential information, maintaining accurate documentation, and supporting operations for busy teams. Adept at handling multiple priorities with professionalism, discretion, and strong communication skills.

Professional Experience

Scheduler / Intake & Patient Account Representative – Cloudmed (Remote)

2021 – Present

• Manage high-volume scheduling, intake documentation, and client correspondence with accuracy and professionalism.

• Handle billing and account documentation while maintaining strict confidentiality and compliance standards.

• Coordinate remote communications between clients, providers, and internal staff to ensure timely follow-up and smooth operations.

• Utilize Athena EHR and other digital systems to organize and maintain client records.

• Support administrative reporting and process improvements for patient access operations.

Patient Account Representative – AdaptHealth (Remote)

2019 – 2021

• Processed billing inquiries, insurance verifications, and account adjustments.

• Communicated with patients and healthcare providers to resolve account discrepancies.

• Maintained accuracy in digital filing and ensured compliance with HIPAA regulations.

• Supported intake coordination and scheduling functions for multiple service lines.

Technical Skills

Microsoft Office Suite • Google Workspace • PDF Editing Tools • Digital Filing Systems • CRM/Case Management Software (Clio, MyCase – fast learner) • Athena EHR • Epic (basic familiarity)

Education

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