Customer Service Sales Representative
Resume:
Shakema Bridges
**************@*****.***
Motivated and personable professional with strong customer service and communication skills, developed through fast-paced roles in retail, food service, and logistics. Experienced in handling high-volume calls, engaging customers, and promoting products. Known for patience, active listening, and the ability to build rapport quickly. Eager to transition into an outbound sales representative role to drive growth and connect with customers.
Core Skills
●Outbound/Inbound Call Experience
●Verbal Sales & Customer Engagement
●Phone Etiquette & Active Listening
●Objection Handling & Upselling
●Fast-Paced, High-Volume Environments
●Conflict Resolution & Problem Solving
●CRM Familiarity (training ready)
●Cash Handling & Order Accuracy
Professional Experience
Care international – Charlotte NC
Donation specialist
●Reaching out to the community for charity
●Customer service
●In person conversations
Buffalo Eats – Charlotte, NC
Team Member Jul 2024 – Dec 2024
●Answered inbound calls and assisted customers with orders; promoted specials and upsold menu items.
●Maintained professional phone demeanor and multitasked efficiently in a fast-paced setting.
●Managed cash, resolved order issues, and ensured customer satisfaction.
FedEx Warehouse – Charlotte, NC
Packing Associate Feb 2024 – May 2024
●Demonstrated reliability and attention to detail while preparing high-volume shipments.
●Maintained a clean, organized workspace under strict time deadlines.
Dunkin’ Donuts – Charlotte, NC
Crew Member Oct 2023 – Feb 2024
●Delivered friendly, efficient customer service and handled high-pressure morning rushes.
●Accurately processed payments and managed food/beverage orders.
Snyder’s-Lance, Inc. – Charlotte, NC
General Utility Worker Mar 2023 – Aug 2023
●Supported operations and ensured consistent product quality in a production setting.
Cook Out Restaurant – Raleigh, NC
Crew Member Aug 2022 – Mar 2023
●Trained new hires and worked collaboratively to meet peak demand.
●Provided excellent customer support and processed transactions quickly and accurately.
BIC – Charlotte, NC
Packer Nov 2022 – Jun 2023
●Met daily performance targets and worked efficiently in team-driven goals.
Education
Saint Augustine’s University – Charlotte, NC
Business Administration in Sociology
Combines business fundamentals with social science to understand and influence consumer behavior and organizational strategy.
What Others Say
“Kema blessed me with a smile soon as I walked in… very patient, very helpful, very mindful.” – Ashley Britt, Google Review
“She was very insightful explaining the menu to me!” – Enderia Richardson, Google Review
“Really good customer service – helped me pick out my food which was really good.” – Neesa Durant, Google Review
Contact this candidate