Customer Service Call Center

Kaila frenney

Houston, TX *****

****************@*****.***

+1-832-***-****

Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

Work Experience

Call Center Representative

TransCore-Houston, TX

November 2023 to August 2025

• i worked for Delaware ezpass tolls.

• I took payments,

• updated contact info,

• update bill options,

• resolve collection violations, any general customer service questions. Customer Sales Representative

The Heller Group, Inc.-Houston, TX

February 2021 to August 2023

• My duties were to Outbound call customers

• potential customers to get them to renew or get a subscription for Sirius XM.

• Take payments, update contact information if needed. Patient Service Representative

Morrison Healthcare-Houston, TX

October 2018 to August 2022

• My duties were to take inbound and outbound calls

• getting rating on patient stay in hospital.

• Take calls for patient meals for breakfast lunch and dinner. Education

Medical Assisting (certificate)

The College of Healthcare professions-Southwest, PA April 2019 to May 2020

High school diploma or GED

North Shore Senior High School-Houston, TX

August 2013 to May 2017

High

Skills

• Logistics

• Negotiation (2 years)

• Organizational skills (3 years)

• Customer support - Customer support experience (3-5 years)

• Manufacturing

• Machining

• Expert skills

• Intermediate computer skills

• Customer relationship management

• Quality assurance

• Microsoft Powerpoint (3 years)

• Purchasing

• Time management (3 years)

• Microsoft Office (2 years)

• Assembly

• Microsoft Word (4 years)

• Conflict management

• Basic math (7 years)

• Great professionalism

• OSHA verified

• Fraud prevention and detection

• HIPAA verified

• Pallet jack

• Front desk (2 years)

• Retail sales (4 years)

• Cash register (3 years)

• B2B sales

• Sales

• Phone etiquette (6 years)

• HIPAA

• Expert communicator

• Cash handling (3 years)

• Warehouse experience

• Materials handling

• Windows

• Medical office experience

• Medical terminology

• English (10+ years)

• Microsoft Excel (2 years)

• Typing

• Computer skills (2 years)

• Leadership

• Guest services

• Transportation management systems

• Microsoft Outlook

• Data entry (2 years)

• Clerical experience

• First aid

• Customer service (4 years)

• Communication skills (4 years)

• Bartending (5 years)

• Customer service

• Financial services

• Quality control

Certifications and Licenses

CPR Certification

ServSafe

Food Handler Certification

Contact this candidate