Working with Families and Children Specialist

Joan Sisson

*** ******** • Friendswood, TX *****

346-***-**** • ️ ************@*****.***

Profile

Compassionate and dependable professional with strong experience supporting children and families. Skilled in observation, patience, and communication—able to remain calm and understanding in challenging situations. Experienced working with children with autism, helping them navigate daily routines and emotional regulation. Seeking a Child Autism Therapist role where empathy, organization, and a desire to make a difference can contribute to a child’s growth and development.

Experience

Client Care Manager Above and Beyond Legal Services Sept 2023 – Sept 2025

• Provided client support with patience, empathy, and clear communication.

• Maintained detailed records and confidential files accurately and securely.

• Coordinated schedules and ensured smooth daily operations in a fast-paced environment.

• Used problem-solving and emotional awareness to de-escalate issues and provide reassurance.

• Collaborated with clients and staff to ensure understanding and positive outcomes.

Customer Experience Specialist & Trainer Bank of America Oct 2018 – Jul 2023

• Guided customers with empathy and care, focusing on understanding individual needs.

• Trained new team members in communication, patience, and attention to detail.

• Managed sensitive financial and personal data while maintaining trust and privacy.

• Created a calm, supportive experience for customers in stressful situations.

Childcare Experience Friendswood, TX 2015 – 2017

• Assisted a friend by regularly babysitting her child with autism.

• Supported emotional and behavioral regulation through routine and gentle guidance.

• Encouraged communication, sensory play, and positive reinforcement techniques.

• Developed a deeper understanding of autism and the importance of consistency, structure, and patience.

Human Resources & Family Support Consultant Medcure Oct 2010 – Sep 2018

• Supported employees and clients through communication, empathy, and understanding.

• Maintained confidential personnel and medical records with accuracy and discretion.

• Helped resolve interpersonal issues with compassion and professionalism.

• Promoted a positive, inclusive workplace environment through active listening and care.

Education

Master’s in Human Resource Management University of Phoenix

Bachelor of Science University of Phoenix

Skills

• Compassionate Child Interaction & Support

• Autism Awareness & Behavioral Observation

• Recordkeeping & Confidential Data Management

• Patience, Empathy, and Active Listening

• Verbal & Nonverbal Communication

• Microsoft Office & Google Workspace

• Dependability & Strong Work Ethic

Additional Information

• Reliable transportation and flexible schedule

• Willing to complete company-provided certifications and training

• Passionate about helping children reach their fullest potential

Contact this candidate