Mental Health Customer Service
Resume:
S H A Y L A H R O B I N S O N
Public Speaking
Active Listener
Adaptable
Driven and versatile professional with exceptional communication skills, eager to bring fresh perspectives and a commitment to growth to a fast- paced, collaborative work environment. Equipped to contribute effectively while continuously learning and adapting to new challenges. S K I L L S
Profile
E D U C A T I O N
Loyola University, New Orleans
2020-2024
BACHELOR OF SCIENCE,
CRIMINOLOGY AND JUSTICE
E X P E R I E N C E
Community Engagement Specialist
Vista Community Clinic
***************@*****.***
Water justice Program
Address the issues of the ongoing problem to improve storm water management and get feedback from residents of New Orleans.
Facilitated group discussions on public safety and stormwater management in New Orleans, educating communities on best practices for flood prevention, environmental protection, and sustainable water management solutions. Intern
Facilitated groups sessions and provided health education to diverse audiences promoting awareness of wellness practices, preventive care, and healthy lifestyle choice
Spearheaded the establishment and growth of Black Student Unions (BSUs) on multiple campuses, fostering inclusive environments for students of color.
Organized events, discussions, and leadership initiatives aimed at empowering students, promoting cultural awareness, and addressing social justice issues.
Tracked and documented outcomes from presentations and club meetings, analyzing participant engagement and health improvements to assess program effectiveness and inform future initiatives. Collaboration
Creativity
Time Management
Problem-Solving
Computer Literacy
Strong Communication
Jul 2024-Dec 2024
Jul 2023-May 2024
Vista Community Clinic
Health Educator
Jan 2024-present
Designed and facilitated age-appropriate mental health education sessions for youth, promoting emotional well-being, resilience, and healthy coping strategies.
Collected and analyzed feedback and participation data to assess program effectiveness and improve session content and delivery.
Collaborated with school staff and community partners to implement evidence-based mental health curricula Fossil
Provided exceptional customer service by helping clients select stylish, high-quality apparel and accessories Delivered personalized shopping experiences by understanding individual customer preferences, offering tailored outfit suggestions, and creating a welcoming store environment. Processed transactions efficiently through the POS system, handling cash, credit, and returns/exchanges while maintaining accurate sales records.
Handled customer concerns and returns with empathy and professionalism, consistently maintaining a high level of customer satisfaction.
Ann Taylor Aug 2023-Aug 2024
Trained and mentored new staff on store operations, customer service standards, and sales techniques, contributing to a more efficient and knowledgeable team.
Managed inventory and stock replenishment to ensure product availability and adherence to visual merchandising guidelines, maintaining an organized and appealing store environment. Addressed customer concerns and resolved issues in a professional and timely manner, ensuring a positive shopping experience.
Sales Associate
Sales Associate
Worked closely with a house representative to learn more about the districts and push laws to be put in place working under Mandie Landy
Supported a state representative by engaging with diverse community groups, facilitating discussions, and conveying legislative priorities to ensure effective communication and strengthen constituent relationships. Policy & Administrative Assistant (Campaign Intern) Mandies Landrys Campaign Collaborated closely with District Judge Simone Levine to support judicial processes. Assisted a judge in managing campaign efforts, coordinating outreach across various groups and organizing events to promote voter engagement and support.
Utilized social media platforms and conducted extensive canvassing to increase visibility and mobilize voters, ensuring targeted communication and effective campaign strategies Judicial Campian Assistant, Judge Simone Levines Landrys Campaign Jan 2023-Nov 2023 Sep 2023-May 2024
Mar 2024-Nov 2023
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