Office Manager / Customer Service Representative / Data Entry

ESTHER MATEO

********@***.*** 917-***-**** Wappingers Falls, NY 12590

Summary Skilled in business administration and customer service. Committed to maintaining high-quality standards, resulting in improved operational efficiency. Driven by a passion for continuous learning and successfully navigating change.

Skills Business administration

Customer service

Verbal and written communication

Computer literacy

Marketing strategy

Incoming call management

Customer relationship management

Expense tracking

Experience General Manager 04/2002 - 07/2025

JayJay Driving School Brooklyn, NY

Oversaw daily operations of driving school and staff management. Implemented marketing strategies to increase student enrollment rates. Coordinated scheduling of lessons and instructor assignments effectively. Developed positive relationships with customers through friendly interactions. Reviewed completed work to verify consistency, quality, and conformance. Maintained detailed records of customer interactions, transactions and comments for future reference.

Updated databases with new and modified customer data. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Managed in-person and telephone registrations, resulting in monthly revenue generation. Collected deposits or payments via multiple sources. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education and

Training

Associate of Arts: Human Services, Mental Health 02/1999 LaGuardia Community College Long Island City, NY Licenses New York State Driver License

Notary Public

Languages Spanish:

Native/ Bilingual

References References available upon request.

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