Medical Equipment Customer Service

Heather Dario

+1-702-***-**** ***********@*****.*** Fayetteville, GA 30215

WORK EXPERIENCE

Advanced Emergency Medical Technician, Grady EMS

June 2021 - July 2025

• Delivered critical emergency care to stabilize patients in life-threatening situations.

• Executed trauma management protocols to ensure the effective treatment of injured patients.

• Obtained CPR certification demonstrating proficiency in life-saving techniques.

• Facilitated safe and efficient patient transport to and from medical facilities.

• Performed comprehensive patient assessments to evaluate health status and care needs.

• Operated medical equipment proficiently to support diagnostic and therapeutic procedures. EMT, Mediowest

December 2018 - May 2021

• Managed medical equipment with precision to ensure optimal functionality and patient safety.

• Executed swift emergency response procedures to stabilize patients during critical situations.

• Performed detailed patient assessments to accurately evaluate health conditions and care needs.

• Administered first aid skills effectively to provide immediate assistance in emergency situations.

• Delivered trauma care with a focus on minimizing injury impact and promoting recovery. Server, Carrabbas Italian Grill

May 2011 - August 2015

Workers Compensation Claims

Customer Service, CareWorks Inc.

April 2015 - June 2015

Responsibilities

Assisted claimants with most aspects of BWC claim, from finding a physician to updating current status. Processed medical bills from physicians offices.

Assisted physicians with IC9s and billing

Tier 2, ContactUS

June 2014 - April 2015

Responsibilities

Assisted customers with Scotts brand products

Handled supervisory phone calls when customer escalated from tier 1 rep Processed email and physical mail requests

Handled refund processes

chat team lead, handling multiple chats at a the same time Server, Olive garden

March 2012 - April 2013

Serving food and beverages to guests by company service standards or above service standards. Alcohol serving. Money handling.

STNA, Maxim

September 2009 - October 2010

• Executed effective care plan implementation to ensure optimal patient outcomes and continuity of care.

• Assisted patients with daily living activities to promote independence and enhance quality of life.

• Provided compassionate patient care assistance to support comfort and well-being during medical procedures.

• Monitored vital signs regularly to detect changes in patients' health status and report findings to healthcare teams.

• Facilitated personal hygiene help for patients to maintain dignity and personal care standards.

• Supported patient mobility by assisting with transfers and ambulation to foster recovery and prevent complications. STNA, Brightstar

December 2008 - October 2010

• Provided personal hygiene support to enhance patient comfort and dignity during daily activities.

• Assisted patients with care tasks, ensuring their safety and well-being while promoting independence.

• Maintained meticulous documentation of patient care activities and observations for accurate record-keeping.

• Facilitated mobility assistance to help patients safely navigate their environments and maintain physical activity.

• Prepared nutritious meals tailored to meet individual dietary requirements and preferences of patients.

• Monitored vital signs regularly to assess patients' health status and promptly reported any changes to the healthcare team. Customer Service Representative, Gardner inc

February 2006 - February 2008

• Processed orders efficiently to ensure timely delivery and customer satisfaction.

• Handled inquiries with professionalism and empathy, providing accurate information to customers.

• Resolved customer issues promptly by identifying root causes and implementing effective solutions.

• Provided product support to customers, assisting with troubleshooting and usage inquiries.

• Communicated effectively with team members and clients to foster collaboration and understanding.

• Maintained customer accounts meticulously, ensuring all information was up-to-date and accurate. Tech Support Lead, Calltech

July 2003 - September 2005

• Facilitated training sessions for staff to enhance their skills and improve service quality.

• Led diverse teams to achieve project goals while fostering a collaborative work environment.

• Provided exceptional customer support by addressing inquiries and resolving concerns effectively.

• Troubleshot technical issues promptly to minimize disruptions and ensure optimal system performance.

• Installed software solutions seamlessly to enhance operational efficiency and user experience.

• Authored technical documentation to streamline processes and provide clear guidelines for users. EDUCATION

Southern Nevada school of Ems

2017-2018

Higher National Certificate, Emergency medical technician Phlebotomy Ohio School of Phlebotomy

2013

Certification

How to draw blood in different different.

OSU

2002-2006

BA, Psychology

OSU

2002-2005

AA, Fine Arts

SKILLS

Alcohol Abuse Prevention, Beverage Sales, Claims, Customer Service, EMS, EMT, Medical Billing, Phlebotomy, Phlebotomy Certificate, Phlebotomy Technician, Psychology, Supervisory Experience, Wine, Workers Compensation Claims CERTIFICATION AND LICENSES

First Aid 2025

Cpr 2025

BLS 2025

Certified Phlebotomy Technician 2013

Certified Phlebotomist 2013

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