Medical Billing Support Services
Resume:
SHARI TURNER
WoodruƯ, SC *****
*************@*****.***
Education
Licensed Esthetician in Esthetician Long Island Nail Skin & Hair Institute - Hicksville, NY July 2020 to January 2021
Certificate in Medical Billing & Coding Manhattan Institute - Manhattan, NY February 2019 to March 2019 Associate’s degree in business, Management, Marketing, and Related Support Services ASA - The College for Excellence - Remote August 2006 to July 2008
Professional Summary
Dedicated and detail-oriented professional with 14years of experience in Business Management. Proven track record of improving processes, managing projects, or enhancing team collaboration. Strong communication and organizational skills, with a commitment to delivering high-quality results in fast paced environments. Adept at utilizing any tools or software to streamline operations and support team goals. Seeking to leverage my expertise to contribute to the success of the company and dedication to the title I obtain. Willing to relocate: Anywhere
Work Experience
OƯice Assistant Carolina Barbie dolls LLC-Spartanburg, SC December 2021 to Present
• Administrative support: Answering phones, scheduling meetings, and managing calendars • Communication: Handling emails, faxes, and inquiries, and relaying messages to the right people • Organizing events: Organizing on-site and oƯ-site team events Dispatch Manager Amazon DSP-Hicksville, NY January 2016 to October 2021
• Managed a team of 22 dispatchers, overseeing daily operations and ensuring eƯicient scheduling and routing of deliveries • Developed and maintained strong relationships with carriers, negotiating favorable rates and terms to optimize cost savings • Streamlined communication channels between drivers, customers, and internal teams, resulting in faster response times and improved customer satisfaction • Created comprehensive training programs for dispatchers to enhance their skills in route planning, customer service, and problem-solving • Monitored key performance indicators (KPIs) such as on-time delivery rate and driver productivity to identify areas for improvement • Collaborated with the logistics team to optimize delivery routes based on traƯic patterns, weather conditions, and customer preferences • Implemented safety protocols and conducted regular safety training sessions for drivers to ensure compliance with regulations
Registration Clerk NYC Health + Hospitals-Brooklyn, NY March 2020 to July 2021
• Reported directly to the Site Operational Lead, collaborating with patients both via phone and in person to gather essential demographic and insurance information. • Ensured accurate and timely entry of patient data into the Epic EMR system, facilitating seamless processing and reimbursement from insurance providers. • Reviewed and scanned patient documents, ensuring all relevant information was properly recorded to support reimbursement eƯorts. • Generated and submitted routine reports on patient flow and testing volume as required, ensuring operational eƯiciency. • Contributed to site-level initiatives aimed at maintaining a positive patient experience for individuals seeking COVID-19 testing in New York. Funding Specialist Aetna, a CVS Health Company-Remote May 2012 to December 2015 High-volume call center environment providing specialized support as a Funding Specialist, assisting retirees with personal account management and Health Reimbursement Arrangement (HRA) accounts established by former employers. Responsibilities include engaging, consulting, and educating members based on their unique needs, preferences, and familiarity with Aetna plans, tools, and resources. Deliver clear guidance to help members navigate their benefits and access care eƯectively. Provide detailed information on funding contributions, eligible expenses, and reimbursement processes for out of-pocket medical expenses or premium payments. Skilled in de-escalating calls and managing high profile accounts, including seamless warm and cold transfers to appropriate departments. Operations Manager Babies 'R' Us-Massapequa, NY March 2007 to April 2012
• Reduced operating budget waste by 33% year-over-year for the past 4 years through new inventory management system • Implemented new staƯ training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees • Streamlined re- engagement of lost customers in collaboration with the marketing department, increasing customer retention by 13% • Led a team of 10 operations specialists in optimizing supply chain processes resulting in a reduction in lead time • Oversaw the implementation of a new ERP system, resulting in streamlined operations and improved data accuracy • Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements • Optimized warehouse layout to improve eƯiciency and reduce picking errors.
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