Customer Service Team Leader
Resume:
NIDHILA KALARIKKAL
PROFILE
Versatile professional with 5+ years of experience spanning sales, marketing, customer service, project coordination, and operations management. Skilled at building client relationships, managing marketing campaigns, resolving customer issues, coordinating cross- functional teams, and ensuring seamless project delivery. Proficient in CRM and ERP platforms, data analysis, and team leadership. Committed to driving business growth and operational excellence through strategic planning and effective communication.
WORK EXPERIENCE
Sep 2024
Sep 2025
SALES ENGINEER
AVETCO L.L.C, DUBAI, UAE
• Generated qualified leads through referrals, cold outreach, and LinkedIn networking, increasing sales pipeline by 30%.
• Delivered customized AV, security, and automation solutions tailored to client requirements, enhancing customer satisfaction.
• Managed the complete sales cycle, from prospecting to after-sales support, driving a 25% increase in repeat business.
• Maintained accurate sales records and client logs using CRM systems to track progress and performance.
• Conducted technical presentations, product demos, and site visits to effectively present and demonstrate solutions. TEAM LEADER – SALES & MARKETING
CROMWELL UK INTERNATIONAL EDUCATION, DUBAI, UAE
• Promoted from Admissions Officer to Senior Admissions Officer, then to Team Leader, in recognition of consistent sales performance and leadership skills.
• Directed and motivated a sales & marketing team to achieve and exceed monthly student enrolment targets, increasing conversions by 20% year- over-year.
CONTACT
**************@*****.***
linkedin.com/in/nidhila-kalarikkal-
217991224
Dubai, UAE
Available on Immediately
in
KEY SKILLS
Technical Sales
Solution Selling
Lead Generation
Prospecting
B2B & B2C Sales
Digital Marketing
Offline Marketing
Data Analysis & Reporting
Event Coordination
Complaint Resolution
Operations Management
Communication Skills
Time Management
Problem Solving
Jun 2022
Aug 2024
CORE COMPETENCIES
• Strong Communication, Interpersonal & Relationship-Building Skills
• Sales Strategy, Lead Generation, Negotiation & Deal Closing
• Customer Relationship Management
• Digital & Offline Marketing Campaigns
• Client Needs Assessment & Solution Selling
• Customer Query & Complaint Resolution
• Project Coordination & Stakeholder Management
• Operations Management & Process Improvement
• CRM & ERP Platforms
• Data Analysis & Reporting
• Team Leadership & Training
• B2B & B2C Sales
• Event Coordination & Representation
ACHIEVEMENTS
• Performer of the Quarter – Golden
Period Award, 2023 (Cromwell UK
International Education)
• Best Performer – August 2023
(Cromwell UK International
Education)
• Winner – Goodies Contest, June
2024 (Cromwell UK International
Education)
•
2018
EDUCATION BACKGROUND
BACHELOR OF ENGINEERING IN ELECTRONICS &
COMMUNICATION
JCT College Of Engineering and Technology -Tamil Nadu, India LANGUAGES KNOWN
• English
• Malayalam
• Tamil
• Hindi
* DECLARATION
Hereby declare that all the details mentioned above are in accordance with the truth and fact as per the knowledge and I hold the responsibility for the correctness of the above-mentioned particulars. NIDHILA KALARIKKAL
TECHNICAL SKILLS
• CRM: Zoho, Salesforce, MS Dynamics
• ERP Systems
• Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook)
• Digital Marketing Tools
PERSONAL DETAILS
Date of Birth : 04-04-1997
Nationality : Indian
Visa status : Employment Visa
• Managed the full admissions lifecycle from lead generation, prospect qualification, and needs analysis to enrolment and post-admission support.
• Leveraged CRM and ERP platforms to track team
performance, monitor sales funnels, and produce detailed data analysis reports for management
• Designed and executed targeted digital and offline marketing campaigns, boosting lead acquisition by 30%.
• Delivered personalized counselling sessions to prospective students, improving customer satisfaction scores.
OPERATIONS COORDINATOR
ALPHA ASSOCIATES, KOCHI, INDIA
• Coordinated telecom infrastructure projects, including RF, EMF, and drive testing, ensuring timely completion and quality compliance.
• Managed project timelines, resources, and budgets to ensure successful project delivery.
• Collaborated with cross-functional teams to address project challenges and ensure smooth execution.
• Conducted regular project status meetings and provided updates to stakeholders on progress and risks.
• Ensured adherence to industry standards and regulatory requirements throughout project phases.
• Monitored and documented project performance,
identifying areas for improvement and ensuring corrective actions were taken.
SENIOR CUSTOMER SERVICE EXECUTIVE
TELE ONE CONSUMER PRODUCTS PVT. LTD INDIA
• Delivered excellent customer support by handling inquiries, complaints, and order-related requests through phone, email, and CRM platforms.
• Coordinated logistics operations, ensuring on-time order dispatch, shipment tracking, and smooth delivery processes.
• Supported sales and operations teams in order management, billing, and after-sales service to enhance customer satisfaction.
• Monitored KPIs and service quality metrics to identify areas for improvement and optimize customer experience.
• Managed escalations and resolved complex customer issues with professionalism and empathy.
• Trained and supervised customer service representatives to ensure adherence to company service standards.
• Implemented process improvements that reduced complaint resolution time and improved operational efficiency. Feb 2019
Oct 2021
Mar 2018
Jan 2019
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