Corpus Christi Regulatory Compliance

Shannon Wienecke

**** ***** ***** ****** **., Corpus Christi, Texas 78418 325-***-**** *******.********@***.*****.***

Profile

Dedicated healthcare leader with 6 years of progressive management experience, including current service as a Unit Director in an IDD (Intellectual and Developmental Disabilities) facility. Skilled in overseeing daily operations, guiding multidisciplinary teams, ensuring regulatory compliance, and fostering a safe, supportive environment for individuals with diverse needs. Recognized for strong leadership, problem-solving, and a collaborative approach that drives both staff development and quality of care.

Experience

INTERIM DIRECTOR OF RESEDENTIAL SERVICES CORPUS CHRISTI APRIL 2025 – AUGUST 2025

Directed all facets of daily residential services, maintaining safe, high-quality operations around the clock.

Supervised multi-level management staff to align departmental goals with executive vision and strategic plan.

Managed emergency response protocols to uphold facility and resident safety.

Ensured regulatory compliance by implementing policy updates and preparing for annual audits.

Oversaw reporting for daily operations, outings, and quality improvement efforts.

Coordinated staffing schedules to ensure consistent 24/7 coverage.

Participated in executive-level teams and committees, driving key projects and initiatives.

Direct quality improvement initiatives. Manage and approve reports tied to performance, corrective initiatives, and compliance benchmarks.

UNIT DIRECTOR CORPUS CHRISTI NOVEMBER 2022 – PRESENT

Directed operations of assigned homes within an IDD facility, ensuring 24/7 quality care, safety, and compliance with state/federal standards.

Partnered with senior leadership to set strategic plans and implement data-driven quality improvement initiatives.

Supervised and developed interdisciplinary teams, including DSPs, assistant unit directors, QIDPs, and behavioral health staff, promoting professional growth and retention.

Oversaw staffing schedules, crisis management, and policy compliance, maintaining safe and supportive living environments.

Monitored incident reports, audits, turnover, and overtime usage; implemented corrective actions to improve performance.

Collaborated with medical, behavioral, and vocational services to ensure integrated and individualized care.

Led the strategic realignment and operational overhaul of a juvenile home, reducing Abuse, Neglect, and Exploitation (ANE) cases from 144 in March to just 4 in June.

CAMPUS COORDINATION SUPERVISOR SAN ANGELO MAY 2022– NOVEMBER 2022

Supervised campus/shift coordinators, ensuring full facility coverage and continuity of care across homes, infirmary, and activity centers.

Developed and managed work schedules, monitored deployment of staff, and responded to emergencies.

Recruited, trained, and coached staff, improving readiness and reducing overtime through strategic deployment.

Monitored restraint use, reviewed incidents, and implemented corrective action.

Assisted

leadership with audits, policy development, and committee work to support facility operations.

DIRECT SUPPORT PROFESSIONAL IV HOME MANAGER SAN ANGELO JUNE 2021 – MAY 2021

Supervised direct care staff, ensuring efficient delivery of support services for individuals with intellectual and developmental disabilities.

Scheduled staff coverage to maintain proper ratios and ensure safety.

Participated in interdisciplinary planning sessions and supported individualized care plans.

Maintained compliance with safety protocols and responded to crisis/emergency situations.

Assisted with transporting individuals to scheduled activities and provided support during emergencies.

Increased documentation integrity to over 95% by training staff and implementing monitoring processes.

DIRECT SUPPORT PROFESSIONAL III ATS SAN ANGELO SEPTEMBER 2020– JUNE 2021

Provided direct care and support for individuals with intellectual and developmental disabilities.

Assisted with education, daily living skills, behavior management, and vocational training.

Served as charge staff on shift, supervising care, ensuring home safety, and coordinating with treatment teams.

Implemented individualized treatment and behavior intervention plans, promoting skill development and independence.

DIRECT SUPPORT PROFESSIONAL I SAN ANGELO JANUARY 2020– SEPTEMEBER 2020

Provided direct care and support for individuals with intellectual and developmental disabilities.

Assisted with education, daily living skills, behavior management, and vocational training.

Assisted with transporting individuals to scheduled activities and provided support during emergencies.

Executed individualized treatment and behavior intervention plans, promoting skill development and independence.

GENERAL MANAGER ZETNER’S DAUGHTER SAN ANGELO JULY 2017– DECEMEBR 2019

Oversaw all aspects of daily operations for a high-volume steakhouse, including staff management, budgeting, inventory control, and customer service excellence.

Recruited, trained, and supervised a diverse team of employees, including individuals with intellectual and developmental disabilities (IDD), fostering an inclusive and supportive workplace.

Developed and implemented scheduling, payroll, and operational procedures to maximize efficiency and reduce labor costs.

Ensured compliance with health, safety, and food service regulations, consistently meeting or exceeding inspection standards.

GENERAL MANAGER CASA GARCIA’S NEW BRAUNFELS MAY 2013– JUNE 2016

Directed daily operations for a high-volume restaurant, including staff leadership, budgeting, purchasing, and guest service management.

Implemented cost-control strategies that reduced food costs from 35% to 28% and lowered labor costs from 37% to 29%, significantly improving profitability.

Supervised hiring, training, and scheduling for all front-of-house and back-of-house staff to ensure efficient operations.

Maintained compliance with health and safety regulations, consistently achieving high inspection scores.

Developed and executed local marketing initiatives to drive customer engagement and repeat business.

Fostered a collaborative team environment that emphasized accountability, service excellence, and operational efficiency.

Education

B.S. IN BUSINESS ADMINISTRATION SEPTEMBER 2025 CAPELLA UNIVERSITY,

ASSOCIATES PARALEGAL STUDIES JUNE 2012 BRIGHTWWOD COLLEGE SAN ANTONIO, TEXAS

Job Skills & Abilities

IDD Support & Care Management: Extensive experience providing direct support for individuals with Intellectual and Developmental Disabilities (IDD), ensuring safety, dignity, and individualized care. Skilled in implementing person-centered plans, behavioral supports, and daily living assistance.

Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and communication. Experienced in Care Tracker for daily progress notes and health monitoring, and CAPPS for compliance and program documentation.

Program Compliance & Documentation: Strong knowledge of regulatory standards and documentation requirements. Skilled in maintaining accurate records, progress notes, and service plans to meet state and agency guidelines.

Leadership & Management: Background as a Restaurant General Manager, demonstrating strong leadership, scheduling, training, and performance management skills. Proven ability to manage budgets, optimize operations, and ensure quality service delivery in high-demand environments.

Communication & Team Collaboration: Experienced in working closely with interdisciplinary teams, families, and caregivers to coordinate care and achieve client goals. Strong interpersonal skills for conflict resolution, staff development, and client advocacy.

Problem Solving & Adaptability: Ability to remain calm and effective in challenging situations, quickly adapting to changing client needs or organizational priorities while maintaining a focus on quality and safety. Poised under pressure.

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