Customer Service Care Coordinator
Resume:
Gerline Lubin
Victim Advocate
Miami, FL
*********@*****.***
I am a unique and dynamic person looking for an opportunity to pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
State of Florida Call Center-Remote
Kforce - Homestead, FL
July 2020 to Present
• transfer/refer caller to appropriate entities
• Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download
• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Escalate calls or issues to the appropriate designated staff for resolution, as needed
• Track and document all inquiries using the applicable systems
• Facilitate translation services for non-English speaking callers according to outlined procedures
• maintain up-to-date knowledge of all programs and systems
• Meet quality assurance (QA) and other key performance metrics
• Report problems that occur and assist with the resolution
• Utilize databases and written materials to look up and provide information to telephone inquiries
• Respond to telephone inquiries within the set departmental staffing and time parameters Care Coordinator/Case Manager
SOS - Homestead, FL
August 2017 to Present
Responsibilities: To Facilitates service provision and for client/staff safety, supervises staff and ensures proper data collection, reviews family case plans during client staffing, reviews family team conferences outcomes, facilitates all internal and external reporting, determines case disposition. Builds and maintains provider network and represents SFTP in appropriate DV/SV and or child abuse service coordination and planning forums. Participates in community awareness events and forums. Able to assist and provide services in addition translate to Bilingual clients in creole. Victim Advocate/VOCA
S.O.S Homestead PD - Homestead, FL
February 2008 to Present
Responsibilities: to provide crisis intervention to families who are involved in domestic and or sexual violence. In this position I provide information and referral, compassionate support and advocacy. I am responsible for making arrangements for clients to receive services from various agencies and organizations. These agencies include: shelters, law enforcement, Legal Aid, County Domestic, Family and Criminal Courts. I work closely with local providers of services such as child care, food assistance, housing, job placement and mental health. In addition to these responsibilities I promote awareness of family violence by way of public relations throughout the community. I speak regularly on Haitian radio and give presentations to several area schools and faith based organizations. Working with local agencies, DCF. Immigration, Legal Aid. Court Advocacy, Family Support, Protective Services. Customer Support Representative
Kforce - Miami, FL
June 2020
Reemployment Assistance
Benefit Payment assistance
Authenticate Claimant
Initial Questions
Notification screen
Set Password
Federal Civilian Work History
Out of State Work History
Collect General Information
Personal Information
Work Authorization
Occupational Information
Tax Withholding Information
Payment Option Information
Collect Employment Information
Out of State Employment
Military Service Employment
Federal Civilian Employment
Self-Employment Information
Collect Eligibility Information
Professional Athlete
Pension or Retirement Questionnaire
Severance or Other Separation Pay Questionnaire
Review, Edit and Confirm Claim
Identity Verification
Reactivate Account (Reopen Claim)
Care Coordinator
M.U.J.E.R. Inc - Homestead, FL
August 2015 to August 2017
Responsibilities: To Facilitates service provision and for client/staff safety, supervises staff and ensures proper data collection, reviews family case plans during client staffing, reviews family team conferences outcomes, facilitates all internal and external reporting, determines case disposition. Builds and maintains provider network and represents SFTP in appropriate DV/SV and or child abuse service coordination and planning forums. Participates in community awareness events and forums. Residential Per Deim
FELLOWSHIP HOUSE - Naranja, FL
March 2017 to June 2017
Provide positive social and leisure interaction daily. Working with adults with developmental disabilities and intensive behavior challenges in a team-oriented group home setting. Responsible for providing direct care, implementing programs, plan and goals. Administering medication on daily basis. Community Health Coordinator
Catalyst Miami - Homestead, FL
August 2013 to March 2015
Responsibilities: To Provide one-on-one support to individuals living with, or at high risk for developing chronic diseases. Links individuals or families for medical and social services. Assesses physical, medical and social needs of children, and families with children, and refers them appropriately. Serves as client's advocate and liaison between programs providing services to individuals/families. Ensures the smooth flow of information and minimizing barriers between service departments. Conducts group presentations on accessing healthcare or related services throughout Miami-Dade County and/or other designated locations. Prepares and submits monthly reporting as required. All reports should be turned in electronically. Interfaces with other Prosperity Campaign activities (including Open Enrollment Days and health fairs) to provide general planning, coordination and implementation support, in particular projects pertaining to community health and benefits. Performs necessary administrative, operational and professional development activities related to employment at Catalyst Miami. Able to assist and provide services in addition translate to Bilingual clients in creole. Project Coordinator
M.U.J.E.R. Inc - Homestead, FL
January 2007 to February 2008
Responsibilities: Work with and Coordinate ten partners, all activities necessary to meet planning goals and objectives. Supervise day to day activities of the program. Acts as the liaison between the Partnership and the Children's Trust. Reports to the VSP and the Children's Trust on a monthly basis. Works with project consultants to ensure that all planning goals are met. Able to assist and provide services in addition translate to Bilingual clients in creole. Education
In progress in Business administration
Kaplan University
2011
Skills
• Microsoft (10+ years)
• Workforce Development
• Case Management
• Medication Administration
• Crisis Intervention
• Social Work
• Developmental Disabilities Experience
Links
https://www.linkedin.com/in/gerlinelubin/
Certifications and Licenses
CPR
October 2015
Family Team Comference
2012
Certify Health Care Navigator
October 2014
Victim Services Practitioner Designation
May 2018 to Present
This 40-hour basic course provides foundational training and skill development in victim advocacy and services, include crisis reactions and intervention, professional development, ethics, sexual assault, domestic violence, advocacy, safety and technology, abuse of the elderly, abuse of persons with disabilities, child abuse, human trafficking, identity theft, homicide, gang violence, and human diversity, certify to providing services to victims. Danger Assessment Certification
September 2016 to Present
Training program and certified to use Danger scoring System to evaluate the level of danger in domestic violence cases.
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