Development Associate Service Delivery
Resume:
CONTACT
SKILLS
LANGUAGES
***************@*****.***
FE-104-B, KM.3, Stonehill,
Balili, La Trinidad, Benguet,
2601
www.linkedin.com/in/agust
ina-kate-a-kuengan-cahp-
335501228
Writing, Editing, &
Proofreading
Business Analysis
Relationship Management
Technological Proficiency
Service Delivery
Adaptability & Resilience
SWOT Analysis
Strategic Planning
Contract Negotiation
Risk Analysis Management
Multitasking
Attention to detail
Cultural Awareness
Emotional Intelligence
Responsible Decision-
Making
Self-Management
AI Utilization
Microsoft Office Tools
English (Fluent)
Filipino (Fluent)
AGUSTINA KATE KUENGAN
WORK EXPERIENCE
PROFILE
Dynamic and results-oriented professional with a strong background in business lodging operations, customer satisfaction, and culinary excellence. Demonstrated expertise in problem- solving, analytical thinking, and a quick adaptability to industry trends. Skilled in building lasting relationships, collaborating as a team player, and delivering advanced communication. Self- motivated and disciplined, with a solid educational foundation and diverse hands-on experience in the hospitality industry. Demi Chef 2024-01 – 2024-04
OIA Modern Middle Eastern Cuisine, FatWave Surf Resort Urbiztondo, San Juan, La Union Commis/Prep 2023-03 – 2023-12
OIA Modern Middle Eastern Cuisine, FatWave Surf Resort Urbiztondo, San Juan, La Union Self-Employed Manager 2015-01 – 2023-01
Family Business Rentals La Trinidad, Benguet
Mentor and empower staff through structured training programs, cultivating a collaborative and high-performance team environment. Oversee inventory management, procurement, and administrative workflows to ensure operational efficiency while maintaining cost-effectiveness. Delegate daily kitchen operations, including managing shifts, coordinating reservations, overseeing catering services, and ensuring adherence to budgetary guidelines.
Managed inventory processes from purchasing to delivery, ensuring all received items were complete and in excellent condition. Created and organized documentation for efficient record-keeping and safekeeping.
Strategized and developed menu creations and production workflows to maintain consistent quality and innovation in culinary offerings. Strictly adhered to HACCP standards, Clean as You Go practices, and First-In, First-Out (FIFO) inventory management, ensuring optimal food safety and hygiene.
Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
Monitor and maintain brand consistency across all marketing channels and materials.
English Examiner
MINT MCLA Lower Magsaysay, Baguio City
2024-06 – PRESENT
Administered and evaluated examinations for international students, ensuring fair and accurate assessment of academic progress. Effectively managed simultaneous responsibilities, including handling high- volume calls and conducting detailed student performance analysis, resulting in timely reporting.
Proactively collaborated across online and in-office platforms to complete administrative tasks, enhancing team efficiency and project outcomes. Intern - Dining Service Associate, Materials
Custodian, and Housekeeping Attendant
2022-04 - 2022-05
Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.
Demonstrated skills and contributed new trends for table set-ups. Achieved high customer satisfaction with professional and standard delivery of services.
Help fellow peers by listening, empathizing and encouraging to increase motivation and morale.
Mines View Park Hotel Mines View, Baguio City
Customer Service Representative
Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.
Demonstrated skills and contributed new trends for table set-ups. Achieved high customer satisfaction with professional and standard delivery of services.
Help fellow peers by listening, empathizing and encouraging to increase motivation and morale.
SITEL SM Cyberzone, Baguio City
2018-05 - 2018-07
Clerk
2016-04 - 2016-05
Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.
Demonstrated skills and contributed new trends for table set-ups. Achieved high customer satisfaction with professional and standard delivery of services.
Help fellow peers by listening, empathizing and encouraging to increase motivation and morale.
OJT - Service Crew
Contributed in the successful operations of the bakeshop, dining, and banquet by utilizing skills and knowledge.
Increased productivity and efficiency by initiating and volunteering to work ad hoc.
Delivered exceptional standard company service without errors. Health 100 Restoreant Baguio City
Municipal Engineering Office La Trinidad
2017-12 - 2017-12
EDUCATION & AFFILIATIONS
Hospitality Management, Bachelor of Science 2018- 2022 Benguet State University, La Trinidad
Cum Laude, GPA: 1.5/1
Certified Associate Hospitality Professional
GLOBAL PROFESSIONAL ADVANCEMENT
2022
HONORS & RECOGNITION
Best in Innovation
Gold Star Award: Eight Cycle of Certified
Associate Hospitality Professional
Ace of Initiative Award: Helping the Operations
Without Commanding or Giving Other Side
Duties
Most Creative Recipe Name for Pagkaing Lokal
2nd Prize Winner on Pagkaing Lokal Plant-Based
Recipe Contest: Healthy Food from Scrap
Best in Bread and Pastry production
2023-12
2022-09
2022-05
2021-11
CERTIFICATES
First Aid Training and Basic Life Support Technique Conflict Management and SPADE Analysis
Customer Satisfaction in Front Office Operations
Customer Service Management in Tourism and
Hospitality
2023-03
2022-05
2022-05
2021-10
2020-06
2021-11
Food and Beverage Service Supervision
Food and Beverage Service Operations (2021-10)
Rooms Division Supervision (2021-10)
Rooms Division Operations
Re-envisioning Hospitality and Tourism Industry Frontier: Challenges, Trends and Updates Amidst Covid-19
Pandemic
Menu Planning and Food Safety Challenges in the New Normal
Unboxing the MICE Industry Towards a Sustainable
Future
Familiarization Tour, Fine Dining, Butler Service
Demonstration & Banquet & Wine Service Training
Education and Cultural Exchange Program
A Lecture on Post Modern Cuisine: An Approach to New Trends and Food Styling
Basic First Aid
2021-10
2021-10
2021-09
2021-10
2021-10
2021-10
2019-10
2019-09
2019-05
2018-10
2021-02
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