General Manager Customer Service

RESUME_AlanSchwa... (x

ALAN F. SCHWARTZ

PROFILE

am a hospitality professional from fine dining, to hotels, to night clubs, to owning my bar and

restaurant, have finessed the balance of unforgettable service and entertainment.

EXPERIENCE

WINE SPECIALIST; MAZZARO'S ITALIAN MARKET, ST. PETERSBURG, FL - 2024 - NOW

Re-stock inventory. Faces all shelves before open. Greets customers and evaluates their needs and

budget. Prepares wine tastings. Committed to the sale of wine.

BANQUET BARTENDER; ST. PETERSBURG YACHT CLUB, ST. PETERSBURG, FL - 2023 - NOW

Sets up mobile bars. Cut fresh fruit garnishes. Greet guests. Prepares cocktails. Coordinates how

much liquor and juice is required for each party and special event. Breakdowns event equipment.

Maintains membership tracking in POS system.

LOUNGE & BAR ASSISTANT; PARADISE CIGAR, ST. PETERSBURG, FL — 2021 - 2022

Guided the guest experience through the cigar humidor while making suggestions. Helped guests

navigate the large wine list and liquor menu. Maintained cleanliness and safety of the bar and

lounge. Wrote weekly wine newsletter for all employees.

GENERAL MANAGER; WEST 29TH STREET RESTAURANT & BAR, PARKER, CO - 2021 - 2021

Hired and maintained all staffing, training and scheduling for FOH & BOH. Produced nightly

manager reports and P&Ls. Managed the changing menus. Wrote weekly newsletter showcasing the

specials and suggested wine pairing.

HOSPITALITY MANAGER; DELAWARE NORTH @ DENVER INT’L AIRPORT, CO —- 2019 - 2021

Managed multiple bars: training staff, menu management, cash handling. Purchased all orders of

beer, wine and liquor. Upkeep of accounting reports. Oversaw all operations and P&Ls. Promoted

quality customer service via corporate standards, alcohol training and service psychology. Diligent

about Health Department stands for food, allergens, cleaning and reporting.

SOMMELIER & MANAGER; CORNERSTAR WINES AND LIQUORS, AURORA, CO — 2017 - 2019

Oversaw store inventory, operations and P&Ls. Curated weekly wine, liquor and beer tastings.

Trained staff on wine tasting, sales, customer service and POS systems. Increased store loyalty via

social media and personal branding. Pioneered browsing area of “Al's Wines.”

OWNER & GENERAL MANAGER; BISTRO AL VINO, CENTENNIAL, CO —- 2001 - 2017

SOMMELIER & MANAGER, HYATT REGENCY, MAUI & KA’ANAPALI, HI -— 1983 - 1996

SKILLS

Marketing: Creative newsletters, ability to upsell anything, constantly thinking of promotional materials,

merchandising

Kitchen: Culinary experience, catering management, SafeServ

Computer: Open Table, ServSafe, Microsoft Suite, Aloha, Micros POS, Payroll, P&Ls

108 7th Street N, St. Petersburg, FL,33701 303-***-**** mralanfschwartz@@gmail.com

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