Customer Success Business Development

Emma Putney

+1-973-***-**** ****.*.******@*****.*** LinkedIn

Denver, CO

SALES & ACCOUNT MANAGEMENT PROFESSIONAL

Results-driven and strategic sales professional with expertise in SaaS sales, account management, and business development. Recognized for exceeding sales targets, building and managing client relationships, and delivering impactful solutions that support client success and growth. Proven ability to drive revenue, lead cross-functional teams, and optimize processes. Proficient in CRM management, data analysis, and KPI tracking, with a strong understanding of healthcare and digital marketing. KEY COMPETENCIES

Sales Strategy & Lead Generation Technical Product Demonstration CRM Tools & Reporting Account Management & Client Retention Project & Pipeline Management Product Integration & Development Coordination Customer Success & Relationship Building Cross-Functional Collaboration PROFESSIONAL EXPERIENCE

Iron Buffalo Holdings Inc Commerce City, CO Dec 2024 - Present Business Development Consultant

Drove new B2B service growth for a heavy diesel and truck repair company through outbound prospecting, client engagement, and relationship management, with accountability to aggressive weekly revenue quotas.

● Generated new B2B opportunities through cold calls, emails, drop-in visits, and client meetings, contributing to $80K+ in service revenue within the first 4 months.

● Held accountable to a sales quota ramping from $10K to $70K weekly, achieving up to 95% of target performance by July 2025.

● Built and maintained relationships with decision-makers, supporting both new account acquisition and ongoing customer needs.

● Partnered with internal service teams to ensure timely delivery and customer satisfaction

● Utilized CRM platforms to manage pipeline, track outreach activity, and report on sales performance and account engagement.

WUWTA San Francisco, CA (Remote)Oct 2021 - Dec 2024 Regional Sales Manager - SaaS Healthcare Communications Lead sales and client relationship efforts for SaaS-based healthcare communications across the western U.S., with a focus on exceeding KPIs and driving client success.

● Owned the full-cycle enterprise sales process, selling SaaS communications solutions to multi-location healthcare organizations.

● Exceeded quota by 25%, closing $1.5M+ in new contracts with extended terms from 12 to 36 months.

● Partnered with CFOs, practice administrators, and operations leaders to build ROI-driven business cases.

● Managed the full integration and implementation process for new clients, coordinating with production, video, and development teams to ensure timely delivery of personalized solutions.

● Scoped complex solutions and collaborated cross-functionally to ensure alignment and operational efficiency.

● Navigated enterprise-level buying committees, building champions and securing executive-level buy-in.

Nuvolum San Francisco, CA Oct 2020 - Oct 2021

Account Manager

Managed a portfolio of healthcare clients, focusing on growth, retention, and providing a tailored service experience to support client goals and ensure high satisfaction.

● Owned a portfolio of healthcare / medical / aesthetic clients, ensuring retention, upsell, and growth by aligning business outcomes (lead generation, brand awareness, web traffic, conversion) with marketing strategy.

● Led strategic planning calls with clients to uncover business goals and pain points, then worked with internal teams (data science, creative, technology & search, video production) to deliver tailored solutions (e.g. content strategy, website design, AI customer support tools).

● Managed campaigns spanning digital marketing (SEO, SEM, social), public relations, branding, and video content; tracked performance metrics and reported on ROI, making data driven recommendations for optimization.

● Coordinated cross functional deliverables: ensuring creative assets, web development, video production, and PR components were aligned, on time, and on budget.

● Helped clients scale their presence via performance improvements: boosting website traffic, increasing keyword rankings, improving conversion rates, and implementing technology enhancements (e.g. web / AI customer support) to streamline operations. Nuvolum San Francisco, CA Oct 2019 - Oct 2020

Social Media Manager

Developed and executed social media strategies tailored for healthcare clients, focused on increasing brand engagement and meeting compliance standards.

● Successfully managed social media for 80+ clients, increasing engagement by 75% and boosting website traffic by 20%.

● Optimized paid campaigns, achieving a 25% decrease in cost per click and a 15% increase in conversion rates through targeted advertising.

● Partnered with cross-functional teams to create and execute consumer lifestyle campaigns, building brand awareness and improving customer experience.

● Designed and executed integrated social media campaigns across Facebook, Instagram, LinkedIn, and YouTube, increasing brand visibility and audience engagement for healthcare and professional service clients.

● Tracked KPIs and generated performance reports, using analytics to optimize campaigns and improve ROI.

● Strengthened client retention through proactive communication, strategic planning sessions, and campaign performance reviews.

Nuvolum San Francisco, CA Sept 2018 - Oct 2019

Content Writer & Quality Assurance

Collaborated with cross-functional teams to produce high-quality content, optimize for SEO, and perform quality assurance for digital assets.

● Produced and edited long- and short-form content, including blogs, website copy, marketing collateral, and press releases tailored to healthcare and professional service audiences.

● Conducted quality assurance reviews to ensure deliverables met editorial, brand, and compliance standards.

● Collaborated with cross-functional teams, including video production, design, and SEO specialists, to develop content aligned with client goals.

● Applied SEO best practices to optimize digital content, driving organic visibility and engagement.

● Maintained editorial calendars, supporting timely execution of content initiatives and campaign launches.

● Partnered with account teams to ensure content aligned with client brand voice, strategic objectives, and industry regulations.

Boonton Town School District Boonton, NJ Sept 2013 - Aug 2018 Behavioral Therapist

Provided one-on-one therapy using ABA methodologies for students with disabilities, supporting IEP goals and fostering skill development.

● Developed individualized behavior intervention plans that resulted in measurable improvements in student behavior and learning outcomes.

● Collaborated with educators, parents, and therapists to support holistic student progress and ensure consistency across learning environments.

EDUCATION

University of Massachusetts Amherst Amherst, MA

BA, English, Minor, Education

Women’s Swimming & Diving Team

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