Customer Service Social Media
Resume:
Burgundy Moore
Las Vegas, NV *****
*************.**@*****.***
Professional Summary
Dedicated and hardworking professional with over 10 years of experience in a work environment. Known for reliability, strong work ethic, and a commitment to excellence. with a proven ability to handle multiple tasks efficiently and deliver outstanding results. Driven by a passion for continuous improvement and a dedication to providing top-notch service.
Authorized to work in the US for any employer
Work Experience
Cashier
7-Eleven-Las Vegas, NV
June 2023 to Present
Basic cashier duties
Open and close shifts
Receive open and put out merchandise
Clean and organize
Provide excellent customer service
Brand Ambassador
Headway/beyondsite/victory marketing/A Vegas Express-Las Vegas, NV March 2022 to June 2023
• Represented the company at various events, trade shows, and in-store promotions, effectively communicating brand values and product benefits.
• Engaged with customers to generate interest and excitement about new products, leading to a 20% increase in sales during promotional periods.
• Utilized social media platforms to create buzz and engage with potential customers, increasing online brand presence by 15%.
• Conducted product demonstrations and provided samples, gathering feedback to inform marketing strategies.
• Collaborated with the marketing team to develop and execute promotional campaigns, ensuring alignment with brand goals.
Housekeeper
Oasis at Gold Spike (DTP)-Las Vegas, NV
January 2022 to April 2023
• Clean and sanitize guest rooms, bathrooms, and common areas according to hotel standards.
• Replenish supplies such as towels, toiletries, and linens in guest rooms.
• Perform deep cleaning tasks, including carpet shampooing and window washing, as scheduled.
• Inspect rooms for damages and report maintenance issues to management.
• Provide excellent customer service by addressing guest requests and ensuring a pleasant stay. Front Desk/Bartender
Downtowner Boutique Hotel (DTP)-Las Vegas, NV
November 2020 to July 2021
• Greet and assist guests with check-in and check-out processes, ensuring a welcoming and efficient experience.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages, adhering to standard recipes and guest preferences.
• Maintain a clean and organized bar area, ensuring compliance with health and safety regulations.
• Handle cash and credit transactions accurately, balancing the cash drawer at the end of each shift.
• Resolve guest inquiries and complaints promptly and professionally, enhancing overall guest satisfaction.
• Collaborate with hotel staff to coordinate events and special functions, providing bar services as needed.
Education
High school or equivalent
College of Southern Nevada - Las Vegas, NV
August 2012 to November 2012
University of Nevada Las vegas - Las Vegas, NV
August 2011 to February 2012
Canyon Springs High School - Las Vegas, NV
August 2007 to June 2011
Skills
• Infant care
• Cash Handling (10+ years)
• Microsoft Office (10+ years)
• Meal preparation (10+ years)
• Housekeeping (8 years)
• Negotiation
• Bartending (4 years)
• Front desk (2 years)
• Filing (2 years)
• Toddler care
• Organizational skills (10+ years)
• Food Preparation (2 years)
• Cleaning (8 years)
• Product Demos
• Phone etiquette (8 years)
• Cashiering (10+ years)
• Kitchen experience
• Time Management
• Customer Service (10+ years)
• Guest services (8 years)
• Typing
Certifications and Licenses
Sheriff's card
Additional Information
Skills/Professional Networking
• Manpower
• Headway/beyondsite
• Hadco
• Pride staffing
• Typist
• 6+ months' warehouse
• 3yrs Admin. Assistant skill
Contact this candidate