Director of Operations and Facilities

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Roger Hill Woodland, CA • linkedin.com/in/roger-hill-42778568

**********@***.*** • 530-***-****

Director of Facilities and Operations

Detailed-oriented leader with extensive experience in optimizing operations and facilities performance. Accomplished Director of Operations and Facilities leveraging over 20 years of success in driving operational improvements and optimizing facilities. Demonstrated expertise in strategic planning and leading teams to implement innovative solutions that achieve substantial cost savings, efficiency gains, and a safer work environment. Skilled in project and financial management, contract negotiation, customer service, and fostering strong vendor relationships. Areas of Expertise

• Operational Leadership & Strategic Planning

• Facilities Management & Infrastructure

Optimization

• Health and Safety Compliance

• Process Improvement

• Project Development & Execution

• Customer & Stakeholder Management

• Team Development & Performance

Management

• Legal Compliance

• Contract Negotiation & Vendor Relations

• Financial & Budget Management

Professional Experience

Anheuser-Busch – Fairfield, CA (2021 to 2024)

Facilities Manager

Managed infrastructural operations, projects, and maintenance. Developed and implemented policy improvements designed to enhance day-to-day operations while reducing downtime. Oversaw end-to-end facilities management and general operations, including buildings, office spaces, services, grounds, and related infrastructure. Negotiated contract terms to achieve significant cost savings for the organization. Developed and executed large-scale projects within time and budget constraints. Analyzed facility-related issues to resolve complex problems. Streamlined operations by leading facility and contractor teams. Established goals and strategic direction as well as developed policies, practices, and procedures for facilities and engineering departments.

• Managed a $1.5 facilities budget, collaborating with CAPEX and other departments.

• Developed and implemented a preventative maintenance program for HVAC systems, resulting in over $100K in savings and increased employee satisfaction.

• Decreased expenses by over 25% through the launch and integration of comprehensive facility management programs.

• Reduced downtime and improved response time by 30% via effective contractor selecting, vetting, and management.

• Established goals and strategic direction, developed policies, practices, and procedures for facilities and engineering departments.

CommuniCare Health Centers – Davis, CA (2016 to 2020) Senior Facilities and Operations Manager

Ensured the optimal maintenance and operation of five facilities to support patient-centered primary care services and outreach services across diverse populations.

Coordinated and monitored maintenance, repairs, and alternations to all CommuniCare buildings and grounds, establishing strict timelines, project designs, requirements, and budgets to ensure successful project completion. Managed facility development projects, monitoring work for compliance with regulations and objectives; collaborated with departmental leaders to strategize space planning, initiatives, improvements, and purchasing activities. Built and strengthened key vendor partnerships.

• Served as in charge of overall facility management of the CommuniCare Health Centers across multiple sites and cities.

• Managed, planned, and directed several mission-critical projects, including the acquisition and purchase of a multi-unit property along with adding a therapeutic playground and ADA repairs, and the relocation of the entire administrative team to a newly improved and redeveloped facility.

• Spearheaded numerous green initiatives, that reduced energy consumption by 70%.

• Reduced workplace injuries and workers’ compensation claims by 70% with strategic improvements to safety and security processes.

• Secured an overall 25% reduction in expenses through competitive renegotiation of contracts and agreements. Roger Hill

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• Directed a major $6M comprehensive remodel of a key facility (the Davis Community Clinic) to ensure the continued delivery of top-tier primary care services.

• Identified and implemented a new CMMS system which drastically improved operational quality and responsiveness. Meals on Wheels – San Francisco, CA (2015 to 2016) Director of Fleet & Facilities / Safety Director

Held concurrent roles to ensure the optimal function of mission-critical Meals on Wheels operations, facilities, and systems. Partnered with the CFO and department directors to strategize and implement dynamic roadmaps for the improvement of vehicle and equipment activities, facility maintenance, regulatory compliance, and project management. Collaborated with internal leaders and teams to head key projects, including security system upgrades and branding / identity enhancements. Built lasting, profitable vendor relations to support ongoing programmatic resilience. Monitored operations to ensure comprehensive contractual compliance. Developed strategic budgets, controlling equipment purchasing and repair / maintenance costs in alignment with established financial plans.

• Coached and directed drivers to improve performance and optimize routes, reducing vehicle maintenance costs 20% and fuel expenses 10%.

• Strategically upgraded mobile and land-based equipment which cut communication systems costs 20%.

• Devised and implemented green-building and energy saving initiatives, reducing utility expenses 15%.

• Oversaw the relocation to a new facility which enabled an annual growth of 11%.

• Built solid relationships with clients and partners, whereby increasing satisfaction and cutting costs an average of 20%.

• Headed a major grant and project, partnering with the Social Work Department to drive $100K in client-home repairs. Pep Boys – San Carlos, CA (2014 to 2015)

Store Manager

Personally recruited for the role due to reputation for delivering transformational operational and revenue improvements. Captained the $3.5M operation, driving process, service, and sales enhancements to comprehensively turnaround the underperforming unit. Evaluated operations and procedures, implementing strategic changes to staffing, talent management, company culture, and retail/commercial activities.

• Dramatically transformed store performance; slashed downtime and redundancy, unified and streamlined operations, and resolved shrinkage due to employee theft (~$50K in savings) to successfully raise store performance from nearly last to within the top 10% nationally.

• Spearheaded culture and talent management strategies, raising sales performance an average of 25% annually.

• Strategized asset loss prevention, inventory and cost improvement, and discount management to improve margins by an annual average of 10%.

• Earned the Top Store award for Best Performing Store Districtwide in recognition of outstanding improvements to sales and customer service.

Additional Experience

Operations Manager of Full Line Store / Store Manager, Automotive Centers / Assistant Store Manager of Full Line Store, Sears

– CA & OR

Property Manager, Humboldt Properties – Chico, CA

Education and Credentials

Bachelor of Science in Business Management (Honors Graduate) • Colorado State University – Greenwood Village, CO Associate in Social and Behavioral Science (Honors Graduate) • Butte Community College – Oroville, CA Certifications: 30-hour California OSHA Compliance • Healthcare Environmental Manager • Applied Strategic Management • Facility Management

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