Healthcare Administrative Lead with 11+ Years Experience
Resume:
Shationya Smith
443-***-**** Owings Mills, MD ***17 **************@*****.***
PROFESSIONAL SUMMARY
Healthcare Professional with over 11 years’ experience in a fast paced hospital and office settings. Highly motivated, detail oriented, and able to communicate well with a diverse population. Expertise in leadership, verifying medical records, Registration and HIPPA and OSHA compliance. Leadership support to increase high- quality patient care, office productivity, and interpersonal relationships with office staff, providers, and patients.
Registering Patient Encounters Venipuncture Training Phlebotomist and PSC’s Specimen Handling Leadership Medical Terminology EPIC Administrative Support Infection Control Patient Care Customer Service
WORK EXPERIENCE
Johns Hopkins Hospital - Lutherville, MD July 2019 – August 2025
Lead Medical Front Desk Office Coordinator
Support the department Supervisor with performing their supervisory duties including operation management.
Proficient in answering incoming calls, Insurance inquiries, scheduling patient appointments, sending and receiving fax, live chats and emails efficiently to ensure an effective workflow.
Greet patients and visitors upon arrival; answering any questions or concerns and providing assistance as needed .
Requested medical records from other medical facilities and scanned them to the patients charts as needed .
Creating a weekly schedule for employees to ensure that all areas of the laboratory are covered .
Train new employees to ensure that they are familiar with the department workflow, policies and procedures and provide exceptional patient care.
Ensures accuracy of all data entry, Review lab requisitions and collect pertinent clinical and insurance information.
Skilled in managing anywhere from 150-300 new and existing patient registrations, insurance verification, and scheduling appointments.
Coordinate all activities of the department in areas assigned to achieve goals and objectives.
Develops in collaboration with senior management for operational policies and procedures.
Responsible for monitoring adherence to hospital and departmental policies and procedures across all shifts.
Participates in the management or gathering of documentation, specimens, diagnostic reporting, and patient identification reconciliation.
Ensures the flow of incoming requests to decrease patient wait times by 40%.
Collaborate with providers to ensure an efficient process of clients and service delivery.
Johns Hopkins Hospital - Baltimore, MD January 2014 – July 2019
Clinical Specimen Technician/ Registrar
Register encounters for patients anywhere from 150 to 300 a day in fast-paced laboratory.
Proficient in answering patient calls, emails, Insurance and specimen inquiries, faxing patient results and entering insurance when needed, Including finding insurance estimates.
Coordinate diagnosis and treatment planning through blood collection and registration in accordance with the organization's regulations.
Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture from infants, toddler, children, and adults
Prepare blood-collecting equipment, draw blood, and safely store and transport samples in accordance with providers orders
Decreased patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Work collaboratively with patients, healthcare providers, and patient support departments to ensure a high quality of service.
EDUCATION & CREDENTIALS
American Healthcare Career Institute- Baltimore, Maryland, Certified Nursing Assistant, July 2013
Sojourner Douglass College - Baltimore, Maryland, Certified Phlebotomist, August 2012
Just Culture Certified-A system of shared accountability in which organizations are accountable for the systems they have designed and for responding to the behaviors of their employees in a fair and just manner.
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