Guest Services & Boutique Associate Resume Summary

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ISWARDUTH KEVIN ABEELUCK

P ** Royal Road Pellegrin, Sebastopol

Contact Number: 58140368

Email: *****************@*****.***

1. PERSONAL INFORMATION

DATE OF BIRTH 19 December 1991

MARITAL STATUS Single

LANGUAGES SPOKEN English, French, Creole

2. WORKING EXPERIENCE

• ONE&ONLY LE SAINT GERAN.

Host Department ( 3rd June 2025 – 4th November 2025) Welcoming Guests.

Check in.

Hotel Tour.

Providing accurate information about hotel facilities. Answer guest inquires in person and over the phone. Handle reservation, cancellation and room assignments. Coordinating with all the department.

Room inspection.

Guest satisfaction.

Sport & Fitness Receptionist (07th October 2024 – 2nd June 2025) Greeting Members and Guests.

Booking and Scheduling.

Answering Phones and Email.

Liaising with Staff.

Administrative Tasks.

Facility Support.

Billings Managements.

• MSC Grandiosa Cruise

Boutique Associate (27th November 2022 – 28th April 2023) Informs guests of special offers, new products and promotions. Handle customer complaints and queries.

Process payments.

Ensures items are correctly priced and keeps the boutique layout attractive and tidy, in line with MSC Cruises guidelines.

Receive and check-in merchandise deliveries.

Administrative works (Filing, Photocopying)

• MSC Sinfonia Cruise

Bellboy (26th February 2022 - 26th September 2022) Page 2 of 2

Greeting guests on arrival.

Administering check-in and check-outs.

Assigning rooms and issuing keys.

Delivering mail and messages.

Processing guest payments and managing bills.

Acting as a central source of information for guests during their stay. Resolving problems and dealing with conflict or tension with disappointed guests. Administrative works (Filing, Photocopying)

• MSC Splendida Cruise

Bellboy (1st February 2019 – 5th September 2019)

Greeting guests on arrival.

Administering check-in and check-outs.

Assigning rooms and issuing keys.

Delivering mail and messages.

Processing guest payments and managing bills.

Acting as a central source of information for guests during their stay. Resolving problems and dealing with conflict or tension with disappointed guests. Administrative works (Filing, Photocopying)

3. ACADEMIC QUALIFICATION & OTHERS

• SCHOOL CERTIFICATE – G.C.E O level pass.

Nov 2009

4. Key Skills & Personal Attributes

• Computer literate

• Well Organized

• Hardworking

• Honest

• Working with People

5. Hobbies

• Football

Contact this candidate