Grace Doose Achian Customer Experience & Sales Professional

Grace Doose Achian – Professional CV

Contact Information

Email: *************@*****.***

Phone: 080********

Address: No 3, Alhaji Kamoru Bankole street, Beside Auto Nation, Bogije off Lekki-Epe Expressway, near Ajah, Lagos State, Nigeria.

Professional Summary

Versatile and customer-focused professional with strong experience in customer service, sales, retail frontline operations, and administrative support. Skilled in communication, customer engagement, content creation, hospitality service, and media presentation. Demonstrates initiative through online business management, supported by creativity from a Theatre and Film Arts background. Adaptable, reliable, and equipped with practical marketing, PR and hosting abilities. Seeking opportunities in customer service, administration, sales, marketing support, hospitality, or media roles.

Key Skills

• Customer Service & Relationship Management

• Sales, Upselling & Product Promotion

• Cash Handling & POS Operations

• Complaint Resolution & Professional Communication

• Social Media Marketing & Online Engagement

• Content Writing & Basic Copywriting

• Creative Storytelling & Media Presentation

• Guest Relations & Front Desk Etiquette

• PR Support & Brand Messaging

• Event Hosting & On-Air Confidence

• Basic Digital Marketing

• Administrative Support & Record Keeping

• Team Collaboration & Interpersonal Interaction

• Retail Operations & Online Store Management

Work Experience

Online Retail Business Owner – Grace Doose Online Boots Store

Dates: 2023 – Present

Responsibilities: Manages online product marketing, customer communication, order fulfillment, social media engagement, negotiation, customer satisfaction, and brand representation.

Filling station manager – AYM Shafa, Wurukum Roundabout, Makurdi, Benue State

Dates: 2019 – 2022

Responsibilities: Handled customer transactions, fuel dispensing, POS operations, balancing cash, resolving customer concerns, and maintaining excellent service delivery.

Cashier – Expert Laundry, Kaja Estate Road, Orozo, Abuja

Dates: 2015 – 2017

Responsibilities: Processed payments, maintained customer records, resolved complaints, supported administrative tasks and ensured customer satisfaction.

Filling station manager – Nipco, Bauchi Ring Road, Jos

Dates: 2012 – 2014

Responsibilities: Delivered customer service, managed cash transactions, provided accurate product dispensing, and ensured professional interaction with customers.

Education

• B.A. Theatre & Film Arts – University of Jos (2019 – 2023)

• Diploma in Theatre & Film Arts – University of Jos (2016 – 2018)

• NECO Certificate (2018)

• First School Leaving Certificate (2006)

• General Certificate in Computer (GCC) – GOFCEON, Gombe (2025)

CORE SKILLS SET READY TO USE:

Flight Attendant / Cabin Crew Skill Set

Exceptional Customer Service & Passenger Experience

Calm Under Pressure & Quick Problem Solving

Safety Awareness & Ability to Follow Protocols

Professional Grooming & Presentation

Strong Communication & Clear Articulation

Ability to Handle Difficult Passengers Gracefully

Multitasking in Fast-Paced Environments

Team Coordination With Cabin Crew Members

Attention to Detail in Service Excellence

Cultural Awareness & Respect for Diversity

Confidence from Theatre Background (useful in public interaction)

On-Air Hostess Skills

Warm, Engaging Personality

Confident Public Speaking & Poise

Ability to Deliver Announcements Clearly

Handling Live Situations With Composure

Hospitality Etiquette & Guest Support

Presentation Skills (from Theatre & Film training)

Professional Appearance & Communication

Restaurant / Lounge Manager Skill Set

Staff Coordination & Team Leadership

Customer Relations & VIP Guest Handling

Service Quality Monitoring

Reservation Management & Guest Flow Organization

Problem Resolution & Service Recovery

Cash Handling & Basic Daily Sales Reporting

Ensuring Cleanliness & Compliance With Standards

Time Management & Operational Efficiency

Inventory Tracking & Supply Coordination

Training and Supervising Junior Staff

Ability to Maintain Ambience and Hospitality Standards

Upselling & Menu Knowledge to Boost Sales

Marketing & PR

Marketing Assistant

Social Media Assistant

PR Assistant

Brand Promoter / Activation Assistant

Sales & Marketing Support

Media & Creative Industry

Content Writer / Social Media Content Assistant

Production Assistant

On-air host trainee

TV/Radio program assistant

Event host support

Media relations assistant

Hospitality & Customer-Facing Roles

Hotel Front Desk Officer

Guest Relations Officer

Customer Experience Officer

Receptionist

Hospitality service staff

Suggested Job Roles to Target

• Customer Service Representative

• Front Desk Officer / Receptionist

• Administrative Assistant

• Sales Representative

• Hotel Guest Relations Officer

• Call Center/Contact Center Agent

• Marketing Assistant

• PR Assistant

• Content Writer / Social Media Content Assistant

• Event Host / Media Presenter Assistant

• Production Assistant

• Retail Supervisor

• E-commerce Support Staff

• Client Relations Assistant

Hobbies

• Traveling

• Acting

• Dancing

• Reading

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