Customer Service & Medical Office Professional Leader

ERIN PARDO

Ennis, TX · 469-***-****

****.*****.**@*****.***

I am a Medical Office Professional that has over 20 years’ experience. I am seeking a company with room for growth and competitive salaried benefits. I possess the necessary training and ambition to be a valued asset to any business who desires someone self-motivated with a commitment to the company itself. My objective is long term employment with an opportunity for advancement.

EXPERIENCE

OCTOBER 2023- AUGUST 2025

INTAKE SPECIALIST II, GENTELL – REMOTE

Insurance verification, prior authorization, and qualifying wound care patients for approved supplies were handled efficiently. reviewed claims to ensure proper processing and payment, routed orders to the warehouse for shipment, provided customer service, and managed billing and coding tasks. contacted skilled nursing facilities to verify patient information.

JULY 2022 - OCTOBER 2023

PAP COMPLIANCE SPECIALIST, ADAPTHEALTH - REMOTE

Managed inbound and outbound patient calls regarding their pap compliance, demonstrated proficiency in brightree and workforce software, tracked patient usage and data effectively, prepared, faxed, or emailed compliance reports as requested by patients or their doctors' offices, remotely adjusted pap machine settings for patients, diagnosed and resolved climate and pressure concerns, handled challenging calls with de-escalation techniques, encouraged consistent patient usage and provided thorough support for any questions or concerns, and maintained a daily volume of over 100 inbound and outbound calls.

FEBRUARY 2021 - JANUARY 2022

PATIENT ACCESS COORDINATOR, SCP HEALTH – MEDIX – REMOTE

Responsible for covid triage lines, scheduled covid vaccinations, answered inbound calls, placed outbound calls, data entry, scheduled appointments for physician referral lines, scheduled hospital discharge follow up appointments, taking up to 100 calls daily.

FEBRUARY 2020 - FEBRURARY 2021

OPERATIONS MARKET SUPERVISOR, ROTECH HEALTHCARE INCORPORATED-DENTON, TX

Conducted morning meetings, managed 15 employees, responsible for overall growth of location, responsible for insuring a 7% monthly growth, ordered o2 concentrators, c-pap machines, bi-baps, ventilators etc. Also performed pre-certifications, insurance verifications, re-certs, confirming of tickets for payments, employee reviews, daily reports, managed ebada, inventory, etc.

Software experience: Salesforce, Meditech, Cerner, Influence, Trilliant, Office 365, Microsoft teams, InContact, and Brightree.

JULY 2014 - FEBRURARY 2020

LOCATION MANAGER/CUSTOMER SERVICE REPRESENTATIVE, AEROCARE – SANGER, TX

Managed 3 drivers and 4 CSR’s, responsible for location accreditation, managed Held AR Report, C-pap compliance Report, DME Orders, Brightree Software, EMR, conducted morning meetings, directed PST to delivery, recorded all delivered & equipment p/u logs. Answer phones assisted walk-ins’, managed incoming email daily. Coordinated orders with referrals, insurance verification, insurance payment collections, payment posting, e-forms/cmn’s/title 19’s and linking all medical records. Also managed the inbox, OIP, delivery tickets, ordered all equipment and office supplies, and o2 re-certifications.

AUGUST 2013 - SEPTEMBER 2014

LOCATION MANAGER/CUSTOMER SERVICE REPRESENTATIVE, ROTECH HEALTHCARE INCORPORATED – ENNIS, TX

Conduct morning meetings, direct PST to delivery, recorded all delivered and equipment p/u logs. Answer phones assisted walk-ins’, managed incoming email, and overnight oximetry. Coordinate orders with referrals, insurance verification, insurance payment collection’s, E-Forms/cmn’s, SL405/ Title Tix, and linking all medical records. Manage the inbox, OIP, delivery tickets (Printed & Manuel), and power chair processing. Ordered office, DME supplies, & O2 recertifications.

MAY 2010 - JUNE 2013

RECOVERY SPECIALIST, VANTIUM CAPITAL – IRVING, TX

Handled inbound and outbound calls up to 200 a day, negotiated payoffs, settlements, monthly payments as well as short sells. Maintained top collection for agency.

APRIL 2008 - MARCH 2010

MEDICAL ASSISTANT, JOYCE SHOTWELL MD, PULMONARY AND CRITICAL CARE

Front Office Duties consisted of answering phones, maintaining medical records, scheduling, pre-authorizations, insurance verification, billing and coding, patient check-in and check-out, scheduling procedures, daily bank deposits, etc.

Back Office Duties consisted of taking vital signs, administering injection’s, recording of medical history and physical, assisted physician as needed, etc.

JUNE 2007 - APRIL 2008

SCHEDULER LEVEL II, TEXAS ONCOLOGY – PLANO, TX

In charge of all insurance verification’s including Medicare, assisted with charge entry, medical billing and coding, managed medical records, performed phlebotomy and reception for seven physicians, assisted with financial counseling and pre-certifications.

MAY 2005 - OCTOBER 2007

BILLING AND COLLECTIONS, FAMILY FOOT CLINIC – MESQUITE, TX

Performed front office duties such as answering phones, collections, insurance verifications, medical records, scheduling appointments and procedures, assisted doctors during various procedures, as well as the drawing blood and administering injections.

EDUCATION

MAY 2005

ASSOCIATE OF APPLIED SCIENCE; MEDICAL ASSISTING, everest college

3.8 – Dean’s List

SKILLS

Highly Skilled Customer Service Professional

60-65 WPM

Proficient in Microsoft Office

Critical thinker with exceptional problem solving and leadership skills.

Extensive hands-on experience with overall operational duties within the management aspects of office ethics in the medical industry

Capable of training and asserting assigned duties needed daily for the progression of an employee’s ascension.

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