Dynamic Public Speaker & Education Leader with Service Focus

NELLY BARNOR

**** **** ****** *****, ********* **4, Fargo, ND 58104 Tel: 701-***-**** Email:

***************@*****.*** LinkedIn: Nelly Barnor PROFESSIONAL SUMMARY

Dynamic Public Speaker, Lecturer, and Pastor with over 15 years of experience in communication, higher education, and student development. Proven leadership in student affairs, academic administration, and pastoral care. Recognized for compassionate service delivery, strong public speaking skills, and a commitment to empowering individuals through education and faith-based mentorship.

PROFESSIONAL EXPERIENCE

Sanford Health: Patient Access Representative:

• Greet patients & verify demographics

• Creating, scanning & routing documents or electronic forms

• Inform patients what the document is & capture signatures on necessary paperwork

• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

• Collects co-payments, pre-payments, and payments on account balances

• May work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

• Obtain and coordinate referrals & conduct pre-authorization

• Arrange interpreter services

• Check patients in/out

• Operate multi-line phone

• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• Organize supporting provider documents

• Initiation & collaboration of patient financial assistance

• Track patient visits & health information management on patient accounts

• Reminder calls for appointments

• Hospital admission

• Othe administrative duties

Eventide Assisted Living (Moorhead)

Front Desk Representative:

Answering the phone, monitoring the security entrances, and directing visitors to the appropriate staff or area of interest and performing additional, secretarial and administrative duties. Christian Service University College Kumasi, Ghana

• Lecturer, Department of Communication (Sept 2021 – May 2024)

- Taught undergraduate courses in communication and media studies.

- Mentored students academically and personally, fostering supportive learning environment.

• Dean of Students' Affairs (Feb 2022 – May 2024)

- Led student services and welfare operations across campus.

- Initiated and managed student counseling programs.

- Mediated student grievances and maintained a culture of accountability and support.

• Acting Public Relations Officer (Sept 2020 – March 2021)

- Coordinated internal and external communications for the university.

- Liaised with media outlets and managed press releases and public statements. Perez University College Winneba, Ghana

• Acting PRO, Marketing & Alumni Relations (2019)

- Strengthened alumni engagement and led strategic communication initiatives.

- Managed student inquiries and public-facing institutional communications.

• Senior Administrator (2013 – 2018)

- Supported executive offices including the Rector, Vice-Rector, and Registrar.

- Coordinated administrative schedules, managed staff onboarding, and prepared institutional reports and presentations.

- Maintained executive calendars and handled confidential correspondence.

• Administrator, Dean of Students’ Office (2012 – 2013, National Service)

- Provided student counseling and hostel oversight.

- Managed sensitive student issues with empathy and discretion. Transaction Solutions Ghana Ltd. (TranSol)

• Sales Supervisor (2003 – 2006)

- Led a team of sales representatives in exceeding revenue targets.

- Negotiated contracts and maintained strong client relationships. EDUCATION

University of Education, Winneba – Ghana

Master of Philosophy (MPhil), Communication and Media Studies 2017 – 2019

Focus: Business Communication

Trinity Theological Seminary, Legon – Ghana

Bachelor of Arts, Biblical Studies

2007 – 2011

Kumasi Girls Senior High School – Ghana

Senior Secondary School Certificate (SSCE)

1998 – 2000

CORE COMPETENCIES & SKILLS

Public Speaking & Presentation

Student Counseling & Academic Advising

Communication Strategy & Stakeholder Engagement - Administrative Management - Pastoral Care & Community Engagement

Event Coordination - Team Leadership - Microsoft Office Suite & Google Workspace PROFESSIONAL INTERESTS Teaching Community Development Faith-Based Leadership Mentorship Editing

REFERENCES

Anna Osei Owusu

Executive Assistant, Elisabeth Morrow School

97 Court Street, Apt 2B, Newark, NJ

Tel: 973-***-**** Email: **********@*****.***

Prof. Sam Afrane

Vice Chancellor, Christian Service University

Tel: +233*********

Mr. Andrew Kinsley Doku

Registrar, Christian Service University

Tel: +233*********

Prof. Andy Ofori Birikorang

Pro-Vice Chancellor, University of Education Winneba Tel: +233*********

Mr. Yaw Boadu Aye Boafo

Ghana Media Commission

Tel: +233********

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