Retail Cashier & Customer Service Specialist

Pamela Alvarez

*** * ***** **, *** * · Bronx, NY 10458 · 718-***-**** · ***********@*****.***

Professional Summary

Dedicated and personable professional with hands-on experience in retail, customer service, and cash handling. Proven success in managing high-volume transactions, resolving customer issues promptly, and maintaining organized, efficient work environments. Adept at working independently and collaboratively in fast-paced settings while providing exceptional customer care. Recognized for strong communication skills, attention to detail, and a positive attitude that enhances team morale and customer satisfaction.

Core Competencies

Cash Register & POS System Operation, High-Volume Transaction Management, Customer Service & Relationship Building, Cash Handling & Reconciliation, Complaint Resolution & Conflict Management, Order Preparation & Inventory Support, Time Management & Multi-Tasking, Team Collaboration & Reliability, Bilingual: English and Spanish

Professional Experience

Cashier Tzatziki – Chattanooga, TN

October 2023 – December 2023

- Greeted and assisted guests in a busy restaurant setting, ensuring an exceptional dining experience.

- Operated POS systems, processed cash and card payments accurately.

- Addressed customer inquiries and complaints promptly to maintain a positive brand image.

- Assisted management with order placement, stock rotation, and maintaining supply inventory.

- Upheld health and safety standards by keeping service areas clean.

- Supported team members during peak hours to ensure smooth workflow. Supermarket Cashier / Store Keeper – Bronx, NY

March 2016 – July 2016

- Managed checkout operations, processing cash, credit, and EBT transactions with precision.

- Verified product prices, scanned items efficiently, and ensured proper bagging.

- Maintained accurate cash drawers and reconciled discrepancies.

- Assisted in stocking and organizing merchandise and rotating perishable goods.

- Delivered friendly and professional customer service while handling inquiries, returns, and exchanges.

- Implemented store opening and closing procedures, securing cash drawers and preparing daily reports.

Customer Service Cashier Uni K Wax Centers – Midtown Manhattan, NY May 2015 – August 2015

- Provided outstanding front-desk and checkout support for a busy beauty center.

- Managed appointment check-ins, processed payments, and promoted retail products.

- Created a welcoming atmosphere for clients, contributing to repeat business.

- Ensured all customer areas and product displays remained clean and organized. Pamela Alvarez

654 E 189th St, Apt 1 · Bronx, NY 10458 · 718-***-**** · ***********@*****.***

- Maintained accurate inventory counts and ensured supplies were stocked.

- Handled customer inquiries and complaints courteously. Education

Springfield Technical Community College, Springfield, MA Prerequisites for Nursing May 2020 – September 2020 Naugatuck Valley Community College, Waterbury, CT

General Studies January 2019 – March 2020

Dreamyard Preparatory School, Bronx, NY

High School Diploma May 2015

Additional Information

Languages: Fluent in English and Spanish

Availability: Open to full-time and part-time opportunities Strengths: Dependable, organized, and known for fostering positive customer interactions and teamwork.

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