Customer Care and Travel Operations Specialist
Resume:
Anusua Roy
************@*****.***
I hold a bachelor’s degree in arts along with job experience in a multinational tourism company. My undergraduate education has equipped me with skills like customer care, project management and marketing. Concomitant with my education, I also possess 3 years of job experience.
Education Qualifications:
High school Degree:
Subject Studied: English, Bengali, Psychology, Geography, Political
Science, History and Computer Science
Council for Indian School Certificate Examination - Kolkata, West Bengal, India
June 2003 to June 2005.
Bachelor’s in Arts:
Subject Studied: Tourism Management, Customer service, Marketing, English Communication, Feature writing, Social Sciences, Ecology and Environment.
Indira Gandhi Open University - New Delhi, Delhi, India
August 2009 to June 2012.
US equivalency done from accredited organization: My education is equivalent to High School education plus 90 semester units (3 years) of Undergraduate course work in US.
Summary of Skills:
•Proficient in MS Excel and Office.
•Fast typing in Microsoft word.
•Experience with power point presentation.
•Expert in Web Design, Data Storage, Adobe Photoshop.
•Expertise in Quickbooks.
•Versatile business development skills coupled with client management.
•Social media management, Facebook, Instagram, YouTube video.
Work Experience in India
Junior Travel Executive
Cox and Kings International- Kolkata, West Bengal, India https://www.traveldealsfinder.com/travel-companies/cox-and-kings
Worked from September 2013 to November 2014 (on-site)
The main skills obtained during that period are:
•Worked in tour planning of packages.
•Attending calls for client.
•To deliver or explain the packages to the client (sales pitch).
•Ticketing for client.
Travel Agent
Gujrat Tourism Branch- Kolkata, West Bengal, India
Worked from January 2015 to June 2015 (on-site)
The main skills obtained during this period.
Customer service
Ticketing the client
Work Experience in US
Office Assistant in NanoScope technologies LLC, Bedford, USA.
Worked from January 2019 to October 2019 (on-site)
The main skills obtained during this period.
Maintaining record of purchases in Microsoft excel and Quickbooks.
Managing Purchase order for various laboratory chemicals and equipment.
Volunteer at Artmix - Indianapolis, IN
Worked from August 2017 to June 2018 (on-site)
I worked here assisting differently abled students in the art class. My primary work included helping the student develop their own artwork, like painting, pottery. Artmix is very reputable organization for differently abled kids which has received National arts and humanities Youth program award from the White House in 2015. Here is the link to their website https://www.artmixindiana.org/.
Current Position:
Sales Agent (Freelancing) at SiteSwan, a website Builder.
https://www.siteswan.com/
Working from December 2022 till date (remote)
I am involved in selling SiteSwan website to various small businesses. My source of income is based on commission from the tailoring the website in accordance with client’s need. The final webpage for a small business is customized in such a way that impacts its growth and outreach.
Certifications/Licenses
Advertising, Marketing and Sales Writing
Complete Advertising, Marketing and Sales Writing course from Universal Class with 1.2 CEU. The course is IACET accredited. Completion date 20th June 2018. CEU is abbreviation for continuation education unit.
Health Education
Completed Health Education course from Universal Class with 1.0 CEU. The course is IACET accredited. Completion date 20th June 2018.
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