Director of Patient Registration

Zina Manning-Powell

***********@*****.*** 443-***-**** Haines City, FL

SUMMARY

Seasoned professional with 36 years of diverse healthcare and management experience, adept at remote and in-person roles. Skilled in patient care, staff supervision, and administrative duties across various settings, from operating rooms to education. Seeking a Remote work from home position, bringing proven ability to manage complex tasks and foster customer relations.

WORK EXPERIENCE

Advent Health, Heart of Florida Davenport, FL

HUC Float Pool Oct 2020 - Present

• Provide comprehensive clerical support for inpatient services, ensuring efficient administrative operations and patient data management.

• Serve as a dedicated sitter for at-risk patients, maintaining safety and offering compassionate care in a hospital setting.

Baltimore County Community College Baltimore County, MD Adjunct Faculty / Instructor of Surgical Technician Program 2009 - Present

• Oversee student admissions into the Surgical Technician Program, ensuring a streamlined and equitable selection process.

• Develop and maintain a collaborative program with the state prison system to facilitate inmate training and education in surgical technology.

• Teach universal sterile techniques, emphasizing best practices and safety standards in surgical environments. Securitas Orlando, FL

Licensed Professional Security Officer Jan 2019 - Jan 2020

• Conducted regular patrols to ensure the safety and security of the premises, maintaining a vigilant presence to deter potential threats.

• Managed daily activity logs through a computerized system, ensuring accurate record-keeping and high-quality customer service.

Lakeland Regional Medical Center Lakeland, FL

SPD Supervisor Jan 2016 - Jan 2018

• Supervised a team in the Sterile Processing Department (SPD), ensuring adherence to OSHA, infection control, and biohazard standards.

• Managed departmental operations, including the decontamination, assembly, inspection, and sterilization of surgical instruments.

• Facilitated training for SPD staff and served as a liaison to maintain effective communication and protocol compliance between the operating room and SPD teams. Tax Care Baltimore, MD

Intake Manager Feb 2014 - Oct 2015

• Streamlined client tax preparation processes to ensure efficiency and accuracy in document management.

• Coordinated daily appointment schedules, optimizing workflow and improving client service delivery. State of Maryland PAL Program Randallstown, MD

Youth Supervisor Jul 2013 - Dec 2013

• Supervised youth enrichment programs, ensuring structured development and fostering a supportive environment for personal growth.

• Conducted parent-child counseling sessions, mentored, and provided tutoring to enhance the educational outcomes of PAL Center attendees while maintaining facility compliance with state fire codes. Brighter Child Day Care Center Baltimore, MD

Managing Director/Owner Feb 2007 - Dec 2012

• Managed a team to deliver exceptional customer service, maintaining high satisfaction for both internal and external clients.

• Developed and enforced company policies, overseeing hiring and daily operations of childcare staff to ensure adherence to established child care protocols.

• Coordinated with state and federal agencies for business licensing, and executed marketing strategies to enhance public relations and customer engagement.

Johns Hopkins University - BPEDS Baltimore, MD

Data Collections Clerk / Certified Ophthalmic Technician / Certified Ophthalmic Assistant

Jul 2003 - Feb 2007

• Ensured the delivery of exceptional customer service by coordinating with staff to meet both internal and external client needs.

• Conducted pediatric eye examinations and administered eye drops, contributing to the overall patient care process.

• Managed office operations, including processing payroll, creating staff schedules, coordinating patient appointments and transportation logistics, while also maintaining inventory control and compliance. Johns Hopkins Hospital Baltimore, MD

Operating Room Technician / First Surgical Assist Mar 1988 - Jul 2003

• Functioned as the primary first assistant during various surgical procedures, ensuring optimal support to the surgeon.

• Conducted comprehensive training for medical staff to enhance surgical assistance skills and ensure high standards of care.

• Managed pre-surgical preparations, including patient transport, initiation of intravenous lines, and readying patients for surgery.

• Delivered exceptional customer service by registering patients, accurately transcribing physician orders, and addressing inquiries while upholding strict adherence to HIPAA protocols. EDUCATION

Celebree

Certification, Infant Toddler Class

Apr 2011

American Society of Ophthalmic Registered Nurses

Certification, Ophthalmic Tech/Asst

2004

BCCC

Nursing Program

Sep 2001

Watterson Skill Center

CNA Certification

Mar 1989

Patterson High School

Diploma, General Studies

Jun 1982

CERTIFICATIONS

Infant Toddler Class, Celebree Apr 2011

Ophthalmic Tech/Asst Certification, American Society of Ophthalmic Registered Nurses

2004

CNA Certification, Watterson Skill Center Mar 1989

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