Sales, Insurance & Underwriting Professional with Warehouse Expertise

Jacinto Calunga

Portland, ME - **************@*******.*** - 207-***-****

* ***** ********** ** *****, insurance & underwriting QuickBooks 1 & 2 Certified

Fluent in Portuguese, Advanced Proficiency in English Experienced in customer service & client management, sales, accounting & finances, and warehouse activities

PROFESSIONAL EXPERIENCE

Warehouse and Production Technician January 2025 - Current National Distributors - South Portland, Maine USA

● Loading products onto pallets, and operating electric pallet jack to pick up products pallets

● Selecting products (Wine and Beer) using web apps with RF headset

● Transporting materials and items from products room and back stock areas

● Staging pallets in various configurations, packaging orders and organizing warehouse Warehouse and Production Technician May 2013 – July 2015 Refriango - Angola

● Wrapped and packaged pallets, loading and unloading products with Pallet Jack

● Performed quality control according to customer orders Insurance Underwriter & Client Manager July 2015 – July 2024 Nossa Seguros SA, Luanda, Angola

● Negotiated and sold insurance and other financial products using commercial methods

● Underwrote insurance policies - including life, automobile, accident, health and properties insurance

● Developed and maintained relationships with clients to understand needs, provide support and improve client’s satisfaction

● Created direct debits from customer accounts for automatic payment

● Analyzed customer claim ratios, to determine client risk and suggest coverage outcome

● Tracked prospective customers and conducted client meetings to discuss business prospects

● Provided company software training and products to colleagues

● Promoted high customer satisfaction by resolving problems with claims services

● Coordinated with diverse groups of colleagues and business partners to accomplish goals EDUCATION/ CERTIFICATIONS

QuickBooks Level 1 & Level 2 2025

Sanford Adult Education

Bachelor’s Degree, Applied Economics 2022

Instituto Superior Politécnico Metropolitana, Luanda Angola English for Financial Services (EnGen) 2025

Immigrant Welcome Center

VOLUNTEER EXPERIENCE

Westbrook Adult Education 2025

Classroom Assistant to Level 1 & 2 classes

● Providing translation services and communication with students; assisting with grading assignments

Contact this candidate