Enterprise ERP & CRM Systems Expert with Presales Proficiency

RICKY ADRIANTO

Jakarta Selatan, Indonesia +628********** *****.**********@*****.*** linkedin.com/in/ricky-a-lm202199 SUMMARY

IT professional with eighteen years of hands-on experience across System Analysis, Technical Implementation, and Presales Engineering. Adept at translating complex business needs into clear technical solutions, designing scalable system architectures, and delivering enterprise-grade integrations, I blend analytical discipline with technical depth—shaping reliable systems, crafting end-to-end implementations, and communicating product value to stakeholders with clarity and confidence. Fast to adapt, driven to execute, and comfortable navigating both technical and business landscapes.

EDUCATION

• Bachelor of Science, in Information Systems, Universitas Nusa Mandiri, 2022 - 2024

• Associate Degree, AMIK Bina Sarana Informa tika, 2003 – 2007 SKILL

• System Analysis

• Enterprise Integration

• AVEVA PI System

• ERP/CRM Implementation

• Solution Architecture

• Presales & POC Development

• Project Delivery

• Technical Leadership

• Business Process Optimization

• SQL & Python

• VMware

• Cross-Functional Communication

SYSTEM ANALYT EXPERIENCE

PT Asaba Computer Canter, Business Analyst Functional Consultants, 2007 - 2013

• Led business process analysis and implementation for Oracle EBS 12 ERP at RPX FedEx.

• Designed business processes and coordinated Epicor 9 ERP implementation at Zebra Asaba Industri.

• Served as Team Leader for Facility Management Services at Bank BRI.

• Supported daily operational needs and process improvements across units. PT. Educa Engineering Project at Bank Mandiri, Technical Analyst & Vendor Management, 2015 - 2017

• Conducted requirements gathering for eAPR and LOS enhancements across Corporate, Commercial, Business, and Retail Banking divisions at Bank Mandiri.

• Developed Functional and Technical Design specifications.

• Managed documentation workflows to ensure alignment between IT and business units.

• Led SIT, UAT, and production migration with tight coordination and risk control. PT Kreative Dinamika Integrasi, Functional Consultant Trainer, 2014 - 2015

• Delivered functional training for Dynamics AX Retail 2013 and Dynamics CRM 2015.

• Configured operational workflows based on user and business requirements. TECHNICAL EXPERIENCE

PT Global Teknologi Servisindo, Technical Consultant, 2017 - 2025

• Enterprise Integration & PI System Engineering

• Implemented, integrated, and enhanced AVEVA PI Systems for multiple clients, including: MMP, PRI, Eni Muara Bakau, CEPR, and Lestari Banten Energy.

• Upgraded PI System High Availability (HA) environments and integrated PI with DCS systems

(TOSHMAP, ABB).

• Migrated PI System from physical servers to virtual infrastructure using VMware vSphere.

• Developed PI System integrations with Apache Kafka using PI Business Analytics and with Snowflake via MQTT.

Custom Application Development

• Built ERP workflows using ERP Next (Sales, HR, AR, AP, GL modules).

• Developed CRM application using Vtiger6.

• Created collaboration/document management system using NEXTCLOUD

• Developed corporate website and digital communication channels.

• Develop Dashboard in PI Vision, Power BI and

Additional Responsibilities

• Delivered STARLIMS training and built functional POCs for client demonstration.

• Supported internal business units and cross-team operations. PT Hanjin Logistics Indonesia, IT Staff Senior, 2013 - 2014

• Migrated subsidiary websites from Joomla 1.5 to 2.5.

• Developed custom websites using PHP, HTML, and CSS.

• Built inventory system improving stock management efficiency by 40%.

• Enhanced IT service processes, improving request handling efficiency by 30%. PT Kreative Dinamika Integrasi, 2014 - 2015

• Performed system configuration and optimization for Dynamics AX Retail and CRM solutions.

• Development Integration Zendesk to Dynamics AX used Ruby Rails PT Asaba Computer Center, 2007 - 2013

• Designed and developed complex Oracle PL/SQL reports for the Ministry of Finance. SALES & PRESALES EXPERIENCE

PT Global Teknologi Servisindo, 2017 – 2025

• Delivered presales activities for Aveva PI System, STARLIMS, and PETROWEB.

• Designed and executed POCs for enterprise clients to support sales strategy.

• Supported after-sales operations and cross-unit coordination.

• Created corporate website and branding assets to strengthen market presence. PT Kreative Dinamika Integrasi 2014 - 2015

• Conducted presales presentations and demos for Dynamics CRM 2015.

• Provided product insights and solution mapping for client requirements.

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