Healthcare Support and Administrative Specialist
Resume:
SCOTTIA EDWARDS
Kankakee, IL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
The Chicago Lighthouse-Chicago, IL
November 2024 to Present
Receive call verify who there are, help reset password,scheduling appt for claims or to change information and 1099G pick ups if it not within those queues you comment and transfer remote position temporarily Care Provider
ABSOLUTE HOME CARE-Wilmington, IL
July 2023 to August 2024
I help many clients I come to their home help them with their daily living activities such as getting dressed, brushing teeth, cooking
cleaning
a little grocery shopping
take them to their doctors appointments.
I help increase people skills mobility, and daily living. Customer Service Representative
FISHER-SWALE-NICHOLSON EYE CENTER-Bourbonnais, IL
July 2022 to June 2023
Customer service representative
Checkin in patients
Scheduling appt
filing faxing
Referrals
Pior auth
Medication refills
call center
Medical Assistant
Midwest Express Clinic-Bourbonnais, IL
August 2021 to July 2022
Medical assistant
• Take vitals
• Authorization for medications
• Triage
• Filing
• Used EMR system
• Collected data for medical records
• Set Appointments
• Dispensed work comp medications
Medical Assistant
Campbell Health Solutions-Tinley Park, IL
November 2019 to August 2021
Triage
filing
faxing
pior authorizations
referral
pre certifications
procedures
injections
billing medication
specialize in urinalysis if we do in-house testing covid testing
Healthcare aide
SCN America-Tinley Park, IL
November 2018 to August 2020
3 clients I come to there homes and help them with they daily living activities such as getting dressed, brushing teeth and cooking and cleaning if needed be.Helping and assisting with daily activities, helping with learning and everyday task.
Increasing people skills, Mobility, Financial stability Medical Assistant
Pain Doctor-Bourbonnais, IL
February 2017 to February 2019
Medical assistant
-Take vitals
-Authorization for medications
-Triage
-Filing
-Used EMR system
-Collected data for medical records
-Set Appointments
-Dispensed work comp medications
Independent Living Assistant
Trinity Health-Wilmington, IL
April 2017 to September 2018
independent living coach
Residential housing with about 6-8 women or men with disables or for retirement. Helping and assisting with daily activities, helping with learning and everyday task.
• Increasing people skills
• Mobility
• Financial stability
Cheerleader
Chicago Bulls-Chicago, IL
August 2016 to May 2017
Chicago Bulls cheerleader
Cheer at games and Windy City games ( D league) very fun and exciting robert half
OfficeTeam Temporary Agency-Kankakee, IL
June 2016 to November 2016
Successfully transition escalated member inquiries into positive interactions Follow through on all calls
Manages difficult or emotional customer situations Responds promptly to customer needs
Build relationships with members that creates a positive member experience that ultimately fosters loyalty and trust
Identify needs and provide prompt resolution to inquiries and problems Sales Associate
Kmart-Bradley, IL
October 2015 to March 2016
Responsible for maintaining customer at the center of everything. Provides prompt and courteous customer service which makes customers to come back. Sends the customers away happy and satisfied enough to pass on a positive feedback about the company’s services and products along with other people, who may then attempt to avail a product or services, offered and have an opportunity to become a repeat customer.
Ensure basic and seasonal replenishment; merchandising and operational programs are organized to improve sales and profitability. Assists in proper inventory and audits. Aside from that, control merchandise, cash shortages and other selling expenses. Accomplishments
I was the lead for men's wear so I had the sale associates ask me did I need help sometimes I assigned them a task for the day
Being a menswear leader gave me a lot of responsibility. Skills Used
More People skills
Better Communication skills
Leadership
Independence
Care Provider
DHS-Bourbonnais, IL
August 2014 to October 2015
supervise and monitor the safety of children in their care Prepare meals and organize mealtimes and snacks for children Help children keep good hygiene
Change the diapers of infants and toddlers
Organize activities so that children can learn about the world and explore interests Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
Keep records of children’s progress, routines, and interest Education
n/a in n/a
bradley bourbonnais community high school - Bradley, IL 2011 to 2015
Skills
• Shift Lead
• Receptionist (10+ years)
• Patient Care
• Administrative experience
• Marketing
• Medical Records
• Computer skills
• Business management
• CPR Certified (10+ years)
• Filing
• Injections
• Vital Signs
• Phlebotomy
• Customer service
• Microsoft Office
• CPR
• Triage
• EMR (10+ years)
• Content creation
• Microsoft Excel
• Microsoft Word
• Organizational skills
Certifications and Licenses
Certified Home Health Aide
Certified Medical Assistant
CPR Certification
Certified Clinical Medical Assistant (CCMA)
BLS Certification
AED Certification
Pharmacy Technician License
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