Compassionate Hospitality & Customer Service Leader

SONJA STUMPF

Milwaukie, OR 503-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Compassionate customer service professional with 30+ years of experience in hospitality, aviation, and business operations. Skilled in communication, conflict resolution, safety awareness, and creating welcoming guest and client experiences.

KEY SKILLS

Customer Service · Conflict Resolution · Crisis & Safety Management · Leadership · Hospitality · CPR Certified · OLCC Licensed

EXPERIENCE

Owner / Operator – The Redwood House 2.0 (2021–Present)

Manage a successful Airbnb property, ensure exceptional guest stays, and maintain high ratings.

Flight Attendant – Alaska Airlines (1994–2023)

Ensured passenger safety, crisis management, and exceptional in-flight service.

Independent Associate Director – PPLSI (2009–Present)

Mentor associates, deliver customer support, and train communication and sales strategies.

CERTIFICATIONS

CPR Certified · OLCC Licensed · FAA Emergency Procedures Trained

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