Store Operations & Service Leader Resume

Hello

Makiah Dean

Personal information

*** ******** ****** ***********, **, 30501

******.********@*****.***

678-***-**** (cell)

Skills

Store operations & team supervision

Customer service & cash handling

Food safety & sanitation (ServSafe)

Inventory control & stock management

Emergency response (First Aid, CPR)

Time management and reliability

Experience

August 2024 - PRESENT

Racetrac, 1020 E. E. Butler Pkwy. Gainesville, Georgia 30501 - Shift manager

Supervise daily store operations including cash handling, scheduling, and inventory management for a high-traffic location.

Train, mentor, and coach front-line staff to improve service speed, accuracy, and customer satisfaction.

Maintain food safety and sanitation standards, enforce company policies, and manage vendor deliveries.

Resolve customer issues, balance registers, and oversee opening/closing procedures.

Ensure high standards of cleanliness and store conditions are consistently maintained to provide a welcoming environment for customers.

June 2022- December 2022

Zaxbys, 1977 Textile Way, Gainesville, GA 30501 - Shift leader/Fast food crew member

Prepared orders, maintained food safety procedures, and delivered high-quality customer service during peak periods.

Assisted with training new hires and supported shift operations and cash handling. 2

Helped maintain cleanliness, stock levels, and loss-prevention measures. October 2023 - April 2024

Homegoods Distributions Center, 125 Logistica Pkwy, Jefferson, Ga 30549 - General Warehouse Associate

Performed receiving, picking, packing, and shipping in a high-volume warehouse environment.

Operated material-handling equipment and followed safety protocols to reduce incidents.

Supported inventory counts and collaborated with team members to meet throughput targets.

May 2021 - October 2023

Trawick Cleaning services (family owned business) - Crew Member/Associate

Delivered thorough cleaning services across multiple office locations, ensuring all areas met high standards of cleanliness and organization.

Cleaned restrooms, vacuumed carpets, wiped down counters, and maintained all surfaces to promote a hygienic environment.

Emptied trash bins regularly and transported waste to the dumpster to maintain sanitary conditions.

Mopped floors and performed routine maintenance to uphold a neat and well-mannered workspace.

Consistently ensured offices were maintained in excellent condition, enhancing the overall professional atmosphere.

Education

August 2023 - April 2023

LCCA, 2723 Tumbling Creek Rd, Gainesville, GA 30504 - High school diploma

ServSafe Certification

First Aid Certification

CPR Certification

Awards

3

Employee of the month (Zaxby’s 2022)

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