Customer Service & Healthcare Support Specialist

Chelsea Steele

Certi ed Nursing Assistant

Madison, TN 37115 +1-615-***-**** **********@*****.*** Professional Summary

To become employed by a progressive organization in a position that best utilizes my experience, abilities, and skills in customer service.

Work Experience

HR Specialist

Dollar General Corporate Goodletsville TN

September 2025 to Present

Taking inbound and outbound calls assisting current, former and potential candidates with onboarding, o boarding, bene ts etc. Dispatcher/Call Taker

First Call Ambulance Old Hickory, TN

October 2024 to August 2025

Taking inbound call request from, Hospitals, patients, Nursing facilities, hospice facilities, etc. to set up ambulance transportation services.

Customer Service Specialist

NATIONAL GENERAL INSURANCE CO (PSC)

June 2024 to October 2024

Home Health Aide/CNA

Vanderbilt Home Care Services Nashville, TN

April 2023 to January 2024

Medical Receptionist

American Family Care Nashville, TN

August 2022 to April 2023

Verify insurance coverage, inbound/outbound calling, appointment scheduling, Etc. Pharmacy Technician

divvyDOSE Pharmacy UnitedHealth Nashville, TN

July 2021 to February 2022

Taking inbound and outbound calls regarding patients pro les, medications, and health insurance. I work with patients, Doctors as well as insurance providers

Guest Service Agent

Gaylord Opryland Resort and Convention Center Nashville, TN April 2021 to October 2021

Taking inbound and making outbound calls. Assisting with events ticketing, Resort reservations, billing inquiries, etc. Customer Service Representative

The General Auto Insurance Nashville, TN

August 2018 to March 2021

Taking inbound calls as well as outbound calls processing Policy changes with vehicles, drivers, as well as corresponding with several state Dmvs. Etc.

Customer Service Representative

CSC

February 2017 to August 2018

Assisting di erent clients with their Life insurance policies. Patient Care Technician

David Jones Jr. Assisted Living Facility Nashville, TN January 2013 to August 2014

Assisting patients with light dressing, assisting with going to and from the dining hall, assisting with Physical activities and games, quality time with patients, With Recent graduation from Cosmetology school, I was permitted to do do hand and foot massages to assist patients with Relaxation, Arthritis, etc.

Education

Trade school

High School Diploma

Volunteer Beauty Academy

Skills

Workday Guest Services Invoice processing Greeting customers Medical Scheduling Clinic EMR systems Insurance Veri cation Talent management Scanning Research Patient interaction Cold Calling Hospitality Customer Support Medical coding Writing skills Data Entry HIPAA Filing Appointment scheduling Phone triage Clerical Experience Clinical research Clerical experience Google Workspace Disciplinary action management ADP Workforce Now Salesforce O ce supply management Recruitment and selection Developing employee training programs in a human resources role - Employee training programs developed in a human resources role (3-5 programs)

Correspondence management Phone answering Slack Zendesk Travel scheduling Employee misconduct investigations Typing Event planning Phone communication Anatomy knowledge Teamwork EMR Systems CSR Continuous improvement Patient monitoring Active learning Phone Etiquette Patient Care Customer Service O ce Administration Medical Terminology Employee relations Call Center Employee o boarding Grammar Experience Self-directed learning Written communication Critical thinking Coachability Implementing HR recruitment processes - HR recruitment processes implemented (3-5 processes) Report preparation Driving Front desk Cold calling Classroom experience Information management Customer service UKG Pro File organization EHR systems Pharmacy Technician Experience Windows Employee grievance management PeopleSoft Developing onboarding programs iCIMS Mail processing Human resources - Human resources experience (1-2 years) C Negotiation Medical O ce Experience Employee onboarding O ce equipment routine maintenance Curiosity

Managing human resources teams - Largest human resources team managed (11-20 members) Implementing diversity and inclusion programs in a human resources role - Diversity and inclusion programs implemented in a human resources role (2-3 programs)

Pediatrics Medical Records Microsoft Word Microsoft O ce Nursing Medical terminology Faxing Guest services Data collection Multitasking Medical Receptionist Photocopying Meeting scheduling Calendar management Con dential information handling Certi cations and Licenses

CNA

Present

Driver's License

BLS Certi cation

CPR Certi cation

Certi ed Home Health Aide

State Tested Nursing Assistant

Additional Information

Authorized to work in the US for any employer

••Interpersonal skills

••Strong work ethic

••Quick learner

References: Glendale Whitlow

Supervisor 615-***-****

Contact this candidate