Hospitality Manager and Team Leader

Haley Peele

Rocky Mount, NC • 252-***-**** • **************@*****.***

Professional Summary

Driven and adaptable manager with strong experience in hospitality, customer service, and team leadership. Known for quickly stepping into higher responsibility roles, supervising large teams, and keeping operations running smoothly. Skilled in staff management, scheduling, inventory control, accounts payable, and customer relations. Seeking a long-term opportunity with career growth and stability.

Work Experience

General Manager — Smash Masters, Rocky Mount, NC

(2025–Present)

• Lead and supervise a team of 30+ employees. • Oversee scheduling, training, and team performance.

• Manage inventory, weekly orders, and vendor relationships. • Monitor labor, food cost, and sales metrics. • Resolve customer issues and ensure strong guest experiences. • Implement operational improvements to boost efficiency.

Manager / Bartender / Waitress — Tavern 19, Rocky Mount, NC (Jun 2022–Present)

• Promoted to Manager within the first year. • Create schedules and oversee daily operations. • Handle inventory and weekly ordering. • Book and coordinate private events. • Support bartending and serving roles.

Accounts Payable / Office Assistant — Le Bleu Central Distributors

(Nov 2024–Jan 2025)

• Processed invoices and expense reports. • Maintained accurate AP records. • Assisted with month-end closing.

Front End Manager / Cashier — Anne’s Donuts (Sept 2018–Sept 2020)

• Opened/closed store and managed deposits. • Managed catering orders. • Worked cashier, drive-thru, delivery, and customer service roles.

Team Member — Chick-fil-A (May 2016–Nov 2016)

• Trained quickly across multiple stations. • Delivered fast, friendly service. • Assisted with catering orders and closing duties.

Education

High School Diploma — Nash Central High School (2016) Skills

Team Leadership • Scheduling • Inventory Management • Customer Service • Restaurant Management

• Accounts Payable • Cash Handling • POS Systems • Event Coordination • Food Safety • Problem Solving • Time Management

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