Hospitality and Administrative Support Specialist

PERSONAL DETAILS

ALISHA KHAN

GENDER: Female

DATE OF BIRTH: 17th February 1998

MARITAL STATUS: Single

NATIONALITY: Kenyan

TELEPHONE NO: +254-***-***-***

PROFILE

- I am a forward-thinking individual with experience in community development, hospitality duties and enhancing customer satisfaction. I have in-depth knowledge of computer information systems and management in addition to my excellent analytical skills which have served me well in the past. I have consistently recorded high customer satisfaction rankings and made improvements which have led to a turnaround of underperforming operations. I am looking for an organization where I can provide administrative and customer service support within a challenging and rewarding environment and to contribute effectively to organizational success. EDUCATION BACKGROUND

2013-2015 BUSINESS MANAGEMENT (GRAFFINS COLLEGE)

2012 COMPLETED O LEVELS (NAIROBI SOUTH PRIMARY AND SECONDARY SCHOOL) HOBBIES

- Travelling

- Reading

- Research

- Cooking

KEY PROFESSIONAL SKILLS

- Able to work with minimum supervision.

- Great team leader.

- Flexible work style, adapting to changing work and needs.

- Result oriented, self-motivated and dynamic

- Excellent knowledge of administrative procedures.

- Strong ability to read and understand information and ideas presented in writing and to apply general rules to specific problems to produce answers that make sense. WORK EXPERIENCE

JUNE 2022-DECEMBER 2024

GOLDEN TULIP WESTLANDS, NAIROBI

POSITION HELD: ASSISTANT MANAGER

- Assisted the general manager with running day-to-day operations in the hotel

- Overlooked the restaurant sales

- Handled the cash and petty cash for the restaurant.

- Made daily reports for the sales made on that day.

- Ensured that hygiene levels were up to the standard.

- Did daily rounds checking if the rooms and common areas are well kept.

- Interacted with guests on daily basis, receiving feedback, addressing any issues they faced and overall created great customer satisfaction. JUNE 2018- APRIL 2022

UNICORN RENT-A-CAR

POSITION HELD: OFFICE/SALES ADMINISTRATOR

- Handled daily administrative duties such as filing, updating records and managing the database.

- Manage multiple delinquent accounts for debt collection efforts.

- Plan a course of action to recover and receive outstanding payments.

- Keeping inventory of vehicles and managing repairs, service and maintenance.

- Coordinate with clients and staff to ensure the office runs smoothly, efficiently and successfully.

MARCH 2016-FEBRUARY 2018

NAIROBI SPORTS HOUSE

POSITION HELD: SALES REPRESENTATIVE.

- Assisted customers with sportswear and plays as per their requirements

- I did stock count every month and gave certified reports.

- Did follow ups on leads, answer customers questions and meet sales quotes.

- Maintained relationships with customers to inform them of new products, discounts or product recalls.

- Assisted customers process payments for products over phone or administer refunds.

- I did a lot of networking with my delegated sales team. REFERENCES:

Available on request.

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