Customer Service Leader with 12+ Years Experience
Resume:
Allison Cain
Customer service expert
Mesa, AZ **210
***************@*****.***
Professional Summary
Experienced customer service professional with over 12 years in retail, food service, and management roles. Skilled in cash handling, team leadership, and communication, with strong organizational and computer skills. Seeking a Front Desk Agent or Customer Service position to leverage expertise in delivering excellent service and efficient operations. Willing to relocate to: Arizona
Authorized to work in the US for any employer
Work Experience
Deli Clerk
Albertsons-Chandler, AZ
November 2023 to July 2025
* Provided excellent customer service by assisting customers with orders and product selection
* Prepared food items and maintained cleanliness in the deli area
* Cooked various deli products according to safety and quality standards
* Accurately took customer orders and ensured timely fulfillment
* Maintained organized workstations and followed food safety guidelines Department Manager
Randall's/Starbucks-Houston, TX
May 2022 to January 2023
* Delivered outstanding customer service and resolved customer concerns
* Managed cash handling procedures and ensured register accuracy
* Took customer orders and processed transactions efficiently
* Ordered inventory and maintained stock levels
* Managed and certified employees, created schedules, and fostered a positive work culture Department Manager
Safeway/Starbucks-Chandler, AZ
November 2021 to May 2022
* Provided excellent customer service and handled customer transactions
* Managed cash handling and inventory ordering
* Supervised, trained, and certified employees
* Helped create a positive and productive work environment Assistant Manager
Hungry Howie's Pizza-Mesa, AZ
May 2018 to July 2020
* Delivered high-quality customer service and resolved customer complaints
* Managed cash handling, deposits, and daily reports
* Prepared food and ensured kitchen cleanliness
* Trained employees and managed inventory
* Took customer orders and ensured order accuracy
Deli Clerk
Fry's Food Stores-Mesa, AZ
April 2010 to November 2017
* Provided customer service and assisted with food orders
* Handled cash transactions and operated the register
* Prepared and cooked deli items
* Trained new employees and managed inventory
* Completed daily reports and maintained food safety standards Education
General education (High school diploma)
Granite Hills High School-El Cajon, CA
September 2002 to June 2006
Skills
• Cash handling
• Organizational skills
• Management
• Supervising Experience
• Assistant Manager Experience
• Food handling
• Teaching
• Food service
• English
• Cash register
• Retail sales
• Merchandising
• POS systems (Less than 1 year)
• Food Preparation
• Shift Management
• Microsoft Excel
• Cash Handling
• Microsoft Outlook
• Microsoft Office Suite (Less than 1 year)
• Computer skills
• Customer service
• Communication skills
• Microsoft Office
• POS
• Sales
• Phone etiquette
• Shift management
• Barista experience
• Food Handling
• Leadership
• Time Management
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
Present
Driver's License
Present
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