International Finance & Design Professional with Multilingual Skills

LEONARD MANZIGA

**************@*****.*** 240-***-**** GAITHERSBURG, MD 20878

Summary

Certified in International Business and Diplomatic Protocol from US Institute of Diplomacy and Human Rights, Washington DC, Finance Accounts Receivable specialist with a solid work ethic, high degree of professionalism and attention to details. 4+ years of experience in domestic and international collections. Strong in portfolio risk analysis and knowledgeable in processing payments, applying cash, and credit memos. Thrives in challenging, fast-paced environments. Possesses good organizational skills. Demonstrated ability to adapt and collaborate with teams and customers. Skills

Skills and Abilities

• 2020 CAD Software - Interior Design

• Advanced skills in SAP and Excel, Word, and Power Point.

Spoken Languages

English (Fluent) Italian (Fluent)

Portuguese (Fluent) Spanish( Fluent)

French (Native) Swahili (Native)

Lingala (Native) Lingala ( Native)

• Sales Expertise

• Very good communication skills

• Motivational speaker

Experience

HOME DEPOT Germantown, MD

Interior Designer

03/2022 - Current

• Assess customer's kitchen, bath or office project needs.

• Provide customers with information about financing and sales opportunities.

• Review project costs, budgets, and adherence to schedules.

• Assist credit card applications.

• Collect project payments.

• Set customers up for in-home or on-site measures.

• Design with 2020 Design Live software and sale the projects

• Maintain accurate specifications for each project. Home Depot

Sales Specialist

04/2020 - 03/2022

• Educate customers on product features and technical details and benefits.

• Calculated delivery and installation costs to provide customers with accurate quotes.

• Place appliances online orders for customers.

• Process credit card applications

• Negotiate prices to finalize special sales.

• Respond to customer's inquiries on the phone and via email.

• Prospect appliances extended protection plans and additional home improvement services.

Achievements

• Sell more projects and sign up 40% of my customers to financing options. ABB GROUP

Senior AR Finance Specialist

05/2017 - 04/2019

• Inbound/outbound collection calls

• Distribute electronic invoices and account statements to customers.

• Apply cash and credit notes against open balances and adjust discrepancies in SAP.

• Investigate and resolve billing issues to avoid transactions errors.

• Upload bank statements from SAP to the SharePoint for AP, AR and GA month end use

• Follow up with cash application department on each unapplied cash on the accounts.

• Generate general ledger report, cash balance report and daily account statements for payments process in SAP.

• Approve new and edit existing accounts in SAP (Master Data) Achievements

• Facilitate smooth operations transition from SAS ABB Brazil to the Global Business Services Center SLP Mexico.

HONEYWELL

Senior Credit Collector

08/2015 - 05/2017

• Handle 400 accounts Portfolio for Honeywell Quebec, Ontario, and Alberta Canada

• Monitor overdue accounts.

• Record information about the status of collection efforts.

• Perform Accounts and payments reconciliation.

• Research account disputes and billing discrepancies

• Process reimbursements to resolve customer's disputes.

• Keep tracking bad debt create dispute case, submit a write off or offset request.

• Update account status and database regularly

• Analyze new accounts as assigned by the manager.

• Apply Credit memos and cash on the open invoices.

• Research customer's payment proofs on their bank portal for missing or duplicate charges and make adjustments accordingly.

• Release orders after risk analysis on the accounts

• Process payments over phone

• Generate general ledger report for monthly meetings with Customer Service and billing departments.

• Identify delinquent accounts, prepare proof of recurring financial statements for external or third part collection.

• Supervisor for 7 staff members of General services and HS&E

• Team lead for Evacuation Brigade Achievements

Achievements

• Reduce and maintain the portfolio debt within 25 % of total exposure.

• Keep unapplied cash under 5%

BERLITZ

Languages Instructor

12/2013 - 11/2015

• Teach and translate from French, Italian and Portuguese Achievements

• Improve my student's language level using communication techniques, no dictionary.

Education and Training

US Institute of Diplomacy and Human Rights, Washington, DC. International Business and Diplomatic Protocol Certification 2025.

US Institute of Diplomacy and Human Rights, Washington, DC. Protecting the Rights of the Child in Humanitarian Situation Certification 2024

US Institute of Diplomacy and Human Rights, Washington DC. Human Rights Education Certification

2024

Home Depot

Interior Designer certification

2022

Interior Designer

Liberty Languages Services VA

Medical Interpreter

2020

Centro De Psicoterapia De Premisas

Psychotherapy: Neuro-Semantics and Provocative Approach 2019

Honeywell

General Ledger

2015

USAKIN

Bachelor’s degree in philosophy, Hermeneutics

2009

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