Fraud Investigation and Asset Protection Specialist
Resume:
Taneilya Walker
Miramar, FL *****
*********.*@*****.***
Authorized to work in the US for any employer
Work Experience
Surveillance Investigator
Confidental Company-Miami Gardens, FL
May 2022 to December 2023
• Investigated individuals claiming disability to identify and document fraud.
• Analyzed problems, identified solution and made decisions.
• Interacted with customers by phone, email or in person to provide information.
• Completed researched, complied data, updated spreadsheets and produced timely reports.
• Worked hours to pursue case leads and collect evidence, tenaciously completing cases objectives with 87% success rate.
• Sorted and organized files, spreadsheets and reports.
• Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
• Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
• Searched computer databases, credit reports, public records or other resources to locate persons to compile information for investigations.
• Conducted mobile and stationary surveillance on subjects of Confidential investigations. Asset Protection Specialist
The Home Depot-Miami, FL
January 2023 to September 2023
As a Asset Protection Specialist I'm primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in my assigned store/multiple stores. I also utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. My other responsibilities include: preparing accurate and detailed case reports documenting my apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. As an Asset Protection Specialist i must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. Lastly i demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities. Customer Service Representative/Call Center
Alorica Calling Center-Miami Gardens, FL
January 2021 to June 2022
• Responded to requests and calls from customers related to client specific programs and products
• Identified and responded to customer’s needs based on designated procedures of account/client
• Made attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalated calls to supervisor when necessary and appropriate
• Responded to requests for assistance and/or possible processing of credit card authorizations
• Tracked call related information of each call received for auditing and reporting purposes
• Provided feedback reports on call issues related to downtime and/or training issues
• Escalated calls to supervisor when necessary and appropriate
• Maintained and updated customer information as necessary
• Provided support and assistance as needed
• Up-sells to customer upgrades as necessary
• Performed other client specific duties as necessary and required by program/account
• Other duties as assigned
Lead Loss Prevention Detective
Macy's-Pembroke Pines, FL
November 2018 to January 2021
• Responded to customer and associate incidents to facilitate first aid and minimize company liability
• Recovered stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigated criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepared prompt and completed reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Contained knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promoted shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Successfully completed all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
• Conducted audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
• Testified in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
• Worked on special assignments, investigations, and surveillance as directed by store leadership
• Responded to alarm conditions at assigned store
Education
Associate's degree in Criminal Justice
Keiser University-Ft Lauderdale - Fort Lauderdale, FL January 2023 to Present
Skills
• Surveillance
• Loss Prevention
• Writing Skills
• Case Management
• CCTV
• Supervising Experience
• Fraud
• Sourcing
• Social media management
• Databases
• Analytics
• Financial management
• Security
• Project management
• Business management
• SAP
• Customer service (10+ years)
• Report writing
• Microsoft Excel
• Cybersecurity
• Claims Payment Configuration Experience
• Help desk
• Auditing
• Budgeting
• Research
• Microsoft SharePoint
• Microsoft Excel (9 years)
• Criminal investigation (3 years)
• Fraud prevention and detection (6 years)
• Safety plans (6 years)
• Information Security
• Microsoft Windows
• Live chat
• Accounts receivable
• Typing
• Customer service
• Account management
• Microsoft Access
• Databases
• Financial auditing
• Sales
• Analysis skills
• SharePoint
• Computer networking
• Windows
• Marketing
• Analytics
• Social media management
• Cybersecurity
• QuickBooks
• SAP
• Cash handling
• Research
• Operations management
• Security
• Driving
• Supervising experience
Certifications and Licenses
Private Investigator License
Class D Security License
August 2021 to August 2024
G License
Driver's License
September 2026
Conceals
Assessments
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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