Culinary Leader with Hawai i Hospitality Expertise

AP

ASHLEY PETSCHOW

*********@*****.*** 808-***-**** Hale'iwa, HI 96712

Results-driven professional with extensive experience in customer relationship management and service optimization. Skilled in training and mentoring staff, fostering positive team dynamics, and implementing innovative solutions that enhance performance and drive customer loyalty.

Highly skilled Menu Consultant, offering relevant experience in menu design and implementation. Strengths include a comprehensive understanding of food industry trends and balancing dietary needs with culinary innovation. Past work has consistently resulted in improved customer satisfaction and increased restaurant profitability through strategic menu planning. Demonstrates strong leadership skills and creativity in designing menus that appeal to diverse clientele. Customer relationship management

Team leadership

Conflict resolution

Staff training

Inventory management

Service optimization

Strategic planning

Process improvement

Effective communication

Problem solving

Decision making

Quality assurance

Self-employeed, The Smoking Boar & the

Coconut Waialua, Hawaii

Customer Service Supervisor

03/2020 - Current

Supervised daily customer service operations and team performance. Trained new staff on customer interaction protocols and policies. Resolved customer complaints and escalated issues to management as needed.

Created all menus, established relationships with vendors, did all ordering. Created profit and loss spread sheets to ensure profit margins are increasing.

Manipulated and condensed menus, sourcing locally to maintain profit and customer satisfaction.

Fostered a positive team environment through effective communication strategies.

Assisted customers with product inquiries and resolving complaints promptly and professionally.

Answered phone calls and responded to questions and concerns. Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Managed catering operations for diverse events and clients. Coordinated menus and service logistics with culinary teams. Summary

Skills

Experience

Implemented cost-control measures for food and beverage services. Managed kitchen operations to ensure smooth daily workflows. Collaborated with suppliers for high-quality ingredient sourcing. Roy's Kahuku, Hawaii

Lead Bartender

06/2014 - 02/2020

Managed bar operations and staff during busy shifts at a renowned dining establishment.

Crafted unique cocktails using fresh ingredients and innovative techniques for guests.

Provided exceptional customer service to enhance guest experiences and satisfaction levels.

Trained new bartenders on drink preparation, menu items, and service standards.

Maintained cleanliness and organization of the bar area to meet health standards.

Collaborated with kitchen staff to create drink pairings that complemented menu offerings.

Assisted in inventory management by tracking supplies and placing orders as needed.

Ensured compliance with alcohol regulations and responsible serving practices at all times.

Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.

Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.

Supervised other staff members in order to ensure tasks were completed correctly and efficiently.

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.

Developed seasonal menus based on customer preferences and nutritional guidelines.

Analyzed ingredient availability to optimize menu offerings and reduce waste.

Coordinated with suppliers to source high-quality, sustainable ingredients. Researched food trends to ensure menu relevance and competitiveness. Ki's Cardiff by the sea, CA

Restaurant Manager

04/2011 - 03/2014

Managed daily restaurant operations and ensured smooth service flow. Trained and supervised staff to enhance customer service quality. Coordinated inventory management and supplier relationships for efficient stock levels.

Trained and mentored bar staff on service techniques and product knowledge.

Oversaw inventory management and ordering of supplies as needed. Created and updated cocktail menus based on trends and customer feedback.

Coordinated menus and service logistics with culinary teams. Developed and maintained relationships with vendors and suppliers. Planned event layouts and service timelines for efficiency. Implemented cost-control measures for food and beverage services. Assisted in setting up tables, chairs, decorations prior to a catered event. Developed strategies to maximize customer satisfaction and increase sales in catering services.

Fashion Institute of Design & Merchandising San Francisco, CA Associate Degree in Commercial And Advertising Art 09/2001 - 07/2004

Education and Training

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