Healthcare Administration Professional with Training Expertise
Resume:
Brittany Voltz
Canton, OH *****
***************@*****.***
Professional Summary
Seeking a full time position with an organization where I can apply my academic training as well as my personal and professional experience. In my studies I developed skills such as data analysis, data interpretation, communication skills, organizational skills, and leadership capabilities. With my education and skills I will be a strong contribution to your organization. Willing to relocate: Anywhere
Work Experience
Medical Support Assistant
US Department of Veterans Affairs-Akron, OH
April 2025 to Present
• Schedule/coordinate appointments
• Collect and update patient demographic and insurance
• De-escalating struggling patients
• Coordinate administrative services for patients and families
• Run patient queries to obtain reports for clinic no shows and high risk mental health patients CPR and First Aid Instructor
National Safety Council-Youngstown, OH
August 2023 to Present
• Facilitate on site CPR training
• Maintain student information
• Promote student and community engagement
Staff Development Specialist
Oriana House Inc.-Akron, OH
April 2021 to October 2024
· Facilitate live training such as CPR, Culture and Diversity, Conflict De-escalation, etc.
· Create and record training material
· Maintain staff training records
· Upload employee into the training system
Enrollment and Program Specialist
Oriana House Inc.-Akron, OH
September 2019 to April 2020
· Assist clients in enrolling in Medicaid
· Check identity and eligibility and accurately enters payer information into Electronic health record with appropriate enrollment date in a timely manner Accurately verify insurance, doctor and diagnosis
· Enter accurate billing information into the electronic health system to ensure clients’ payer source is identified and properly billed.
· Schedule clients for individual therapy with the clinicians Billing Escalation Resolution Specialist
Cardinal Health-Twinsburg, OH
February 2013 to October 2018
· Request and evaluate medical documents for medical billing claims
· Explain the billing process to inquisitive patients
· Empathetically evaluate denied claims and explain them to frustrated/upset patients
· Accurately verify insurance, doctor and diagnosis
· Explain medical benefits and coverage to patient and their families
· Resolve escalated calls from the call center and educate employees on how to avoid escalation Direct Care Staff
Carrington Youth Academy-Cleveland, OH
March 2012 to January 2016
· De-escalate any potential conflicts among residents
· Monitor the activities of the clients and their daily routine
· Accurately document all activities and client behavior
· Calmly intervene in high stress situations to ensure the safety of all clients and staff in an emergency Administrative Substitute
PALS Praise and Leadership School-Peoria, IL
May 2009 to August 2011
· Ensure the safety of each student in and out of the school environment
· Substitute at either school location as needed
· Communicate efficiently with students, parents and coworkers about the daily routine
· Actively engage the students in the learning experience Hostess
Chevys Fresh Mex-Peoria, IL
October 2006 to September 2009
· Help and support the serves
· Greet and seat guests
· Took to go orders
· Expedite/ run food
· Clean entrance and hostess area
Education
Counseling and Human Services (Master of Science)
Post University-Waterbury, CT
October 2021 to Present
History (Bachelor of Arts)
Carthage College-Kenosha, WI
September 2007 to December 2011
Bachelor of Science
Skills
• Analysis skills
• Sales
• Point-Click Care
• Windows
• Patient observation
• Behavioral health
• CPT coding
• Microsoft Excel
• Computer skills
• Search engines
• Working with people with disabilities
• Microsoft Office
• LAN
• Account management
• Budgeting
• Addiction counseling
• Phone etiquette
• Microsoft Word
• Laboratory experience
• Time management
• Working with high schoolers
• Management
• Analytics
• Employment & labor law
• ICD coding
• Accounting
• Technical sales
• Medicare (5 years)
• macOS
• Microsoft Powerpoint
• AWS
• Filing
• Supervising experience
• Microsoft Outlook
• EMR systems
• Conflict management
• Training & Development
• OSHA
• Computer networking
• Project management
• Surgery
• B2B sales
• Care plans
• Research
• Medical office experience
• Workforce development
• Customer support
• Data entry (7 years)
• Medical Billing
• Crisis Intervention
• Negotiation
• Marketing
• Typing
Certifications and Licenses
AED Certification
First Aid Certification
CPR Certification
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