Experienced Medical Industry Professional with Tenacity

239-***-**** **********@*****.***

Cape Coral, FL 33991

SKILLS

•Office administration

•Event coordination • Electronic medical records (EMR) systems

•Customer service

•Teamwork and collaboration

•Multitasking

•Problem-solving

•Attention to detail

•Time management

•Verbal and written communication

DENISE CREACY

Sales & Marketing

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

Business Office Manager Jan 2022 – Present

Rock Solid Pavers Fort Myers, FL

•Managed incoming and outgoing calls as well as day to day functions. • Identified operational process inefficiencies to recommend necessary improvements.

•Handled all incoming and outgoing social media.

•Detailed and showed customers pavers for their projects.

Branch Manager Oct 2021 – Jan 2022

1st Care Home Health Fort Myers, FL

•Develop relationships with Doctors Office, SNF and assistant living communities

•Operated a clinic inside an Independent Living to assist in making appointments to see the Doctor.

Account Executive Mar 2021 – Sep 2021

The Roads Home Health Care Cape Coral, FL

•Created and implemented strategies to capture new markets and expand customer base.

•Defined and implemented action plans to achieve quarterly sales targets.

Office Coordinator Mar 2020 – Mar 2021

Creacy Investments Cape Coral, Florida

•Fostered relationships with vendors to expedite orders, repairs and maintenance

•Developed and implemented office procedures to improve efficiency.

•Answered phone calls in a professional manner; routed calls to appropriate personnel as needed.

Director of Community Relations Aug 2012 – Feb 2020

Avidity Home Health Fort Myers, FL

•Cultivated strong relationships with key influencers in order to build brand loyalty among target audiences.

•Strengthened organization's revenues and sustainability by directing and coordinating start-up efforts for new healthcare business. Utilizing the book of business I had developed and created this new Home Health Agency.

Director of Sales and Marketing Sep 2004 – Aug 2012

Comprehensive Home Care of Southwest Fort Myers, FL

Florida

•Provided oversight of marketing and promotional activities across division. Built relationships with referral sources which were nurses, SW, CM, SNF, ALF, IND and Hospitals.

•Enriched employees' community liaisons skills by facilitating training on services available to patients under our care. Always motivating the team to achieve goals and expectations

•Creator of a Spanish Clinical team together we enlightened the Latino Communities about our Home Health services. D'Latino TV and Latino newspapers supported me in all my efforts. There was no service like this until we established ourselves.

•Organized trade shows, industry events, and other promotional activities to generate leads.

Admissions Director Nov 2003 – Sep 2004

Heartland Home Healthcare Ft. Myers, FL

EDUCATION

B.A. in Business Administration

Cabrini University GPA: 3.89 Awards & Honors

Magna Cum Laude

A.A. in General Business

Mercer County Community College

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