IT Service Delivery Leader with 20+ Years Tech Transformation

Stephen Seiji Ogata

*****@****-****.*** https://www.linkedin.com/in/stephen-ogata-112607313/

Professional Summary

IT Service Delivery Specialist with extensive experience providing hands-on and remote IT support across diverse environments. Proven track record in managing incident resolution and executing cloud migrations, mobile device management, and SIS integrations to streamline operations and boost efficiency. Skilled in troubleshooting Mac, Windows, and Chrome OS systems while leveraging ITSM best practices to deliver superior support.

Technical Skills

• Database: Blackbaud, Ravenna, InResonance, TADS, Veracross, SQL

• Cloud & Infrastructure: Google Workspace, Microsoft Azure, AWS, JAMF, Firewalls, VPN, WiFi Deployment, Microsoft AD/Office 365, Server Administration, Network Administration

• Programming & Automation: Python, SQL, API Integrations, Excel Macros

• EdTech & SIS Platforms: FileMakerPro, PowerSchool, Senior Systems, Canvas LMS

• Digital Tools: Adobe InDesign, InCopy, Video Production

• Service & Communication: ITIL Practices, Technical Support, Customer Service, Client-facing Skills, Fluent In English Professional Experience

SAGE WAYS 2011 – 2021, Nov 2024 - Present

Owner / Technology Consultant NY

• Founded and operated an IT consulting firm specializing in school technology solutions, delivering responsive incident management and technical support to clients.

• Designed and implemented campus-wide network upgrades, cloud migrations, and 1-to-1 device rollouts, ensuring support for both hardware and software incidents.

• Provided data analytics and SIS reporting expertise using Excel, SQL, and FileMaker, assisting clients with IT service requests and system configuration challenges.

• Led branding and marketing technology strategies, incorporating website development and video production. CAREGIVING-CAREER BREAK

Caregiver

Nov 2023 - Nov 2024

San Francisco

BREARLEY SCHOOL Jun 2023 - Sep 2023

Database Administrator NY

• Provided Level 1–4 tech support using ITIL practices by managing incidents and service requests, troubleshooting system-wide issues, and ensuring timely resolutions to reduce downtime and improve user satisfaction.

• Improved data accuracy and operational efficiency by managing and synchronizing multiple in-house database systems, including Blackbaud, Ravenna, InResonance, TADS, and WorkForce.

• Enhanced communication workflows using InCopy/InDesign for large-scale projects, which improved project delivery times and facilitated effective team collaboration.

• Integrated best practices in database management, website development, and SIS integration to maintain reliable systems and streamline operations.

• Collaborated with Communications, Admissions, and Development teams to streamline data processes and enhance data accessibility for informed decision-making.

GREENWICH ACADEMY Jan 2022 - May 2023

Director of Innovation / Database Administrator CT

• Led the institution-wide SIS migration from FileMakerPro to Veracross, integrating academics, APIs, admissions, and communications to support streamlined IT service delivery.

• Transitioned cloud infrastructure by eliminating on-premise servers, thereby reducing IT costs and enhancing incident response capabilities in a modern IT environment.

• Implemented JAMF for Mobile Device Management (MDM), improving device deployment, security, and support for local and remote users.

• Oversaw IT budgeting, infrastructure planning, and long-term tech strategy to ensure cost-effective resource allocation and robust vendor management.

• Partnered with faculty to align technology initiatives with educational outcomes and innovation goals, ensuring sustained technical support through clear communication channels.

• Worked with faculty to integrate Veracross and SQL with academic goals, resulting in better digital resources and increased student engagement.

DIGITAL CRITERION

Technology Consultant

2006 - 2010

NY

• Conducted IT audits for educational institutions and small enterprises, identifying and resolving technical incidents to minimize system downtime.

• Designed server farms and AV solutions for digital media distribution, providing end-to-end support including hardware installation, software upgrades, and remote troubleshooting.

CONTROL GROUP 2005 - 2006

Mac Technology Consultant NY

• Delivered expert-level Mac OS X support and network administration, managing service requests and incident tickets through direct and effective communication channels.

Education

University of California at Los Angeles

Bachelor of Arts, English

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