Seasoned Customer Service and Operations Leader with 20+ Years

ASHLEY ROSS

Medina, OH ***** 330-***-****

***********@*****.***

Professional Summary

Driven and dependable professional with over 20 years of experience in customer service, management, and training. Proven success in high-volume event coordination, office settings. and team leadership.

Skills & Qualifications

Management & Leadership: Team Leadership, Training & Development, Restaurant Management, Conflict Management, Guest Relations

Operations & Finance: Budgeting, Accounts Receivable, Accounts Payable, Inventory Management, Cash Handling, POS Systems

Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Service Titan, Data Entry, Computer Literacy (10+ years)

Core Competencies: Event Planning & Marketing, Customer Service, Organizational Skills, Time Management, Multitasking, Communication

Professional Experience

Assistant Event Manager

Baker Hill Golf Club - Brunswick, OH

August 2022 to Present

Assisted in over 100 events annually

Managed all money handling and end-of-shift paperwork, ensuring accuracy and compliance.

Mentored and trained new bartenders, elevating team performance and consistency.

Entrusted with safe and liquor keys, and daily alarm setting/disarming for secure operations.

Customer Service Representative (CSR)

Roto-Rooter Plumbing & Water Cleanup

- Medina, OH

August 2019 to July 2022

Provided exceptional customer service, resolving complex inquiries and complaints with a professional attitude.

Managed client appointments and performed high-volume data entry for customer information using Service Titan software.

Trained new employees on company policies and service information, reducing onboarding time.

Front of House Manager

Taylors Diner

- Lodi, OH

August 2010 to August 2019

Oversaw all front-of-house operations, including serving customers, cash handling, and guest relations.

Managed inventory and implemented cleaning schedules, ensuring a safe and compliant environment.

Contributed to kitchen operations, including food handling and cooking, demonstrating versatility and teamwork.

Education

Accounting (Trade School coursework)

Cuyahoga Community College District - Remote

December 2025 starting date

Medical Billing & Coding (Associate Degrees)

Sanford-Brown Cleveland- Brook Park, OH

September 2008 to October 2010

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