Front Desk Team Lead

LARRY (TRE) SMITH

419-***-**** ***********@*****.***

EDUCATION

Bachelor of Arts in Interdisciplinary Studies, December 2022

The University of Toledo, Ohio

Concentrations in: Business, Marketing, and Leadership

EXPERIENCE

Assistant Branch Rental Manager, February 2024- Present

Enterprise Holdings, Columbus, OH

Overseeing day-to-day operations of a branch

Ensuring customers receive a high level of service, while also managing the front desk, customer flow and phone service

Driving sales, marketing accounts to grow business, while also supervising, mentoring, training and developing staff

Understanding the ins and outs of managing a successful business

Team Lead, April 2021-December 2023

Clean Express Auto Wash, Toledo, Ohio

Interact with customers to encourage them to purchase a membership, and provide friendly service

Ensure customers are aware of safety procedures and follow them while operating vehicle

Certified to oversee opening and closing procedures to make sure proper protocols are followed

Member Associate, January 2020-December 2020

Planet Fitness, Toledo, Ohio

Maintained sanitary and safe environment by cleaning equipment and workout areas

Managed the front desk to answer customer inquiries, assist with membership sign ups and check members in to ensure safety

Dresser, September 2019-January 2020

Five Guys, Toledo, Ohio

Provided excellent customer service by taking orders at register and ensuring accuracy

Communicated with kitchen staff to ensure accurate fulfillment of orders

Worked on grill to cook food up to safety and quality standards

Adapted to different stations during each shift as needed to support team

Test Lab Co-Op Student, May 2019-August 2019

Dana Incorporated, Maumee, Ohio

Drove forklifts to move products to appropriate locations in warehouse

Performed shaft changes and conducted axle teardowns so they could be clean and repaired

Thoroughly checked the mechanical and electrical systems of products to ensure high quality and functionality for customer satisfaction

Photographed fractured parts and assigned service requests so repairs could be made

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