Patient Care Medical Assistant
Resume:
Jennifer Ventura
Cary, NC *****
******************@*****.***
Professional Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Work Experience
Medical Assistant
Shah and Associates Family Practice-Cary, NC
July 2023 to February 2024
• Maintained a clean and organized environment in exam rooms, ensuring that medical equipment was properly sterilized and replenished.
• Accurately recorded patient histories, vital signs, and medication information, aiding in the preparation for physical examinations.
• Managed medical records through efficient filing, organizing, and digitizing documents, contributing to clinic efficiency and patient data confidentiality.
• Facilitated patient care by instructing on medication usage, conducting EKGs, and other diagnostic tests, and efficiently coordinating with pharmacies for prescription management.
• Filed insurance claims forms in accordance with applicable regulations.
• Administered injections, medications and treatments as directed by the physician.
• Educated patients on healthcare topics such as nutrition and disease prevention methods.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Medical Assistant
WakeMed Health & Hospitals-Cary, NC
September 2022 to May 2023
• Delivered comprehensive patient care and education, effectively triaging and coordinating scheduling needs.
• Enhanced patient understanding and management of personal health by clearly communicating test results, and providing guidance on prescribed treatments.
• Maintained meticulous health records, including vital signs and medical histories, while ensuring the seamless operation of clinical procedures and point-of-care testing.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Filed insurance claims forms in accordance with applicable regulations.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Administered injections, medications and treatments as directed by the physician.
• Collected samples from patients for laboratory testing purposes.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant
Raleigh Gynecology & Wellness-Raleigh, NC
August 2021 to June 2022
• Provided clinical support during medical procedures and collected patient specimens, ensuring proper labeling for accuracy.
• Recorded vital signs and maintained comprehensive medical histories, contributing to the delivery of quality patient care.
• Documented notes during patient visits.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Organized patient charts before each day's clinic sessions began.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Inspected equipment to ensure proper working order prior to use on patients.
• Administered injections, medications and treatments as directed by the physician.
• Collected samples from patients for laboratory testing purposes.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Department Manager
McDonald's-Cary, NC
November 2016 to June 2021
• Managed financial operations, including monitoring cash flow, handling deposits, and maintaining accurate inventory records to ensure operational efficiency.
• Collaborated with the management team to develop sales plans, aligning with ongoing sales trends to meet business objectives.
• Established and implemented department policies and procedures to enhance productivity, quality control, and streamline processes.
• Coordinated staff training in equipment maintenance and skill development, optimizing staff performance, and improving scheduling during peak business hours.
• Managed budgets effectively by making sure costs stayed within allocated limits.
• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
• Ensured compliance with all safety regulations in the workplace.
• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
• Resolved customer complaints and issues promptly and professionally.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Utilized excellent math skills to maintain accurate inventory levels.
• Handled shift overstock, restocking and inventory control. Education
Associate of Applied Science in Medical Assisting
ECPI University-Raleigh, NC
August 2019 to January 2021
Skills
• Computer applications: Microsoft Word, PowerPoint, Excel, Outlook, Microsoft Teams, and Zoom Advanced in medical terminology EMR systems: Athena, EPIC, E-Clinical, Allscripts Patient care and triage Customer service 6-7 years Medication administration and injections Problem solving Specimen collection and processing Point of Care Testing Basic Life Support Scheduling Communication, leadership, teamwork, and collaboration Adaptability, creative, quick learner, detail oriented Time management and organization CPR & AED Training Patient education Effective communication Supply inventory management Clinical and administrative support Appointment setting Account and case management Medications familiarity Insurance claim filing HIPAA compliance
Certifications and Licenses
RMA
CPR Certification
BLS Certification
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