Quality Assurance Business Process
Resume:
Kumar Padakanti
*************@*****.***
Certification
Trained and Certified on Automation Anywhere and UIpath.
Trained on Blue Prism.
Awards
Received Bronze Cheers award from Genpact for best performance.
Received Silver Cheers award from Genpact for outstanding contribution.
Received recognition for Automating business process in Verizon.
Profile Summary
Over 9 years of IT experience in Software Quality Assurance (QA), Automation, and Robotic Process Automation (RPA) across healthcare, telecom, and manufacturing domains.
5+ years of hands-on experience in UiPath, including automation design, development, deployment, and maintenance using REFramework.
Served as an RPA Automation Lead for over a year, managing strategic automation initiatives and leading teams of 10–12 automation specialists.
Proficient in UiPath Orchestrator, with hands-on experience in managing assets, queues, schedules, and orchestrating unattended bot execution.
Strong background in building low-code automation frameworks and test strategies to accelerate delivery and improve quality.
Successfully architected end-to-end RPA solutions, from process identification and design to implementation and monitoring.
Collaborated closely with business and technical stakeholders to define automation scopes, optimize workflows, and deliver high-ROI solutions.
Experienced in mentoring, coaching, and reviewing automation team deliverables to align with industry best practices and organizational standards.
Proficient in automation testing tools like Selenium (Java) and TOSCA, with scripting skills in Python, Java, and VBA.
Designed and implemented automation testing frameworks for strategic business processes, with a focus on scalability and maintainability.
Conducted root cause analysis and triaging of RPA issues in production, ensuring rapid resolution and minimal business disruption.
Developed and tracked automation performance metrics, reporting ROI and performance improvements to leadership.
Adept at continuous process improvement, regularly identifying and implementing enhancements in automation design, test coverage, and efficiency
Technical Expertise
Robotics Process Automation
:
Automation Anywhere (11.5, A2019,A13), UIPath, Blue Prism
Operating Platforms
:
Windows NT/2012 Server, XP, 7,8,10
DBMS/RDBMS
:
MS SQL Server, Access
Languages
:
C++,Java, Python and DotNet
Tools /Utilities & Packages
:
SQL Developer, Visual Studio and MS-Office
Web Technologies
:
HTML, CSS, XML and VBA Script
Organizational Experiences
June 25th 2016 - June 30th 2018 worked for GENPACT as a Process Associate.
July 1st 2018 - Dec 30th 2022 worked for VERIZON DATA SERVICES as Software Engineer.
Projects Handled
Company: NCDHHS, Durham, NC
March 2023 – Till date
Technology: Blue Prism, UiPath
Environment: Microsoft Excel, Health care applications, Web applications, SAP.
Project Abstract: NCDHHS is a healthcare organization focused on processing medical equipment shipments, checking and processing orders, and managing insurance claims for patients. The automation solution using Blue Prism streamlined SAP-based order processing, improving efficiency and reducing manual errors in medical equipment handling.
Responsibilities:
Designed, developed, and implemented RPA solutions using Blue Prism to automate SAP processes.
Automated the receiving, checking, and processing of medical equipment shipments in SAP.
Developed bots to process patient insurance claims efficiently, reducing processing time.
Collaborated with business units to understand and document process steps.
Created and maintained detailed project documentation.
Conducted testing and debugging of automated solutions for improved accuracy.
Monitored and supported automated processes post-deployment.
Provided training and support to end-users on RPA tools and solutions.
Developed reusable RPA components to enhance automation efficiency across multiple projects.
Assisted in setting up governance and best practices for RPA implementation within the organization.
Company: Verizon, Process (IGST), Role (RPA Lead)
July 2018 – December 2022
Technology: Automation Anywhere, UiPath.
Environment: SQL server, Microsoft Excel, SAP, Virtual Citrix.
Project Abstract: Verizon Communications provides services like Access, Private IP, VoIP, Dedicated services etc.
To clients with certain service period. AA Team is part of Inventory Gathering operations team for gathering data of current inventory and associated pricing for renewal and transformation business cases for enterprise customers.
Responsibilities:
Led the end-to-end implementation of RPA solutions using Automation Anywhere for web-based applications, focusing on automating order processing workflows.
Extracted and standardized data from multiple enterprise platforms including IGT, VECRM, VZ Business Central, and OLI for consistent and accurate downstream automation.
Collaborated with cross-functional teams to design reusable automation components, improving delivery speed and reducing redundancy across projects.
Developed custom data validation and transformation logic to ensure accurate and timely information flow between internal systems and customer-facing dashboards.
Built automation workflows to support contract renewals, including rate verification and discount recommendations, enabling faster sales cycle turnaround.
Identified data quality issues and led triage and resolution efforts, ensuring the accuracy of automated processes and minimizing manual interventions.
Created and maintained automation solution design documents, test plans, and implementation guides for maintainability and stakeholder visibility.
Collaborated with business analysts and stakeholders to identify automation opportunities, define scope, and recommend optimal solutions aligned with strategic goals.
Mentored junior developers on automation standards, coding best practices, and issue resolution techniques to elevate team capabilities.
Conducted performance analysis of bots and recommended enhancements to improve reliability, speed, and resource utilization.
Managed automation deployments and monitored bot execution via Orchestrator-style environments, ensuring seamless handover to operations teams.
Ensured compliance with automation governance standards, version control practices, and documentation requirements.
Actively participated in project planning, effort estimation, and stakeholder presentations to communicate progress, ROI, and next steps.
Company: Genpact
June 2016 – June 2018
Client: GE Healthcare (Global Holds)
Technology: Automation Anywhere, UiPath.
Environment: SQL server, Microsoft Excel, Oracle, MS Access.
Project Abstract: GE Healthcare provides transformational medical technologies like medical diagnostics, patient monitoring systems, drug discovery, bio pharmaceutical manufacturing technologies performance improvement and performance solutions services help customers. As some of the medical products were requested by the customers globally through oracle portal, Agent responsibility is to check the orders and identify weather the order is shippable to the customer location and checking for the Hold and Release on the product to the locations. The complete process is performed for every three hours which is Automated and minimized the overall time.
Responsibilities:
RPA implementation using AA for web Based Application for Order details.
Identified and designed error and exception handling through emails and Logs.
Tested the robot and debugging the errors.
Scheduling the Bot for every three hours to run without manual effort.
Identification of new process and assessment of automation opportunities.
Converting text file data to excel and updating on database using MS access
Launching the outlook and fetching the unread mail from inbox.
Downloading the Attachments/reports in the mail as per the subject of the email.
Comparing the downloaded reports with the previous day reports, if any deviations occurred
Team must proceed as per the guidelines
Status reporting and interaction with the Team lead and the Manager.
Participating in the project calls from the client along with the team.
Client: Delphi Technologies (Intercompany AR Reports)
Aug 2015 – June 2016
Technology: Automation anywhere 10.3, Metabots.
Environment: SAP, Java, Excel, and Web Portal.
Project Abstract: Delphi Technologies is a leading global automotive emission, fuel economy and aftermarket solutions provider, Intercompany invoice reconciliation, Account receivable statement generation, Sending statements to customers and venders. All these processes are automated which is a daily activity pulling the reports from the web portal and SAP and matching the invoice amount preparing statements which drastically reduced the total turnaround time and increased the productivity.
Responsibilities:
RPA implementation using Automation Anywhere for GUI based automation and Desktop based applications.
Ensuring Client requirements get translated into Functional specifications and eventually into a detailed level design.
Hands on experience on Create workflows like Outlook, Excel.
Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
Worked in the various Proof of concepts (POC) and technical feasibility for Robotics.
Clients: Delphi Technologies (Allied Invoice Posting)
Technology: Automation Anywhere 10.3, Metabots.
Environment: SAP, Java, Excel, and Web Portal.
Project Abstract: This project has been carried out to automate the Billing Invoice Processing in an organization which has to be posted and updated into SAP manually which took a lot of time. Through this project we have automated all these processes and have drastically limited the AHT, Human errors involved as well as real saving of FTE. Applications Automated Were SAP, MS Excel, MS outlook, Active directory, Web Application.
Responsibilities:
RPA implementation using Automation Anywhere for Desktop based Application.
Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
Configured Automation processes as per TDD.
Solid design, coding, testing and maintaining the RPA’s (Robot’s).
Downloading the Attachments/reports in the mail as per the subject of the email.
Identifying and debugging the errors using Error Handlers.
Created and documented test procedures and scenarios for the pre-UAT phases. And supported operational teams during the UAT and roll out phases.
Status reporting and interaction with the Team lead and the Manager.
Worked in the various Proof of concepts (POC) and technical feasibility for Robotics.
Client: Ford (Goods Receipt Invoice Receipt)
Technology: MS Excel, VBA macros, SAP Scripting, MS Outlook, Web Application.
Project Abstract: GRIR is used to calculate the taxes of IA employees on monthly basis. The purpose of doing GRIR accrual is to calculate the GRIR only YTD basis for international assignee.
Responsibilities:
Requirement analysis, coordinate with the Operation Team in Understanding the workflow.
Running tests on developed code and identifying the bugs, Making changes as per the new changes.
Test Case preparation/execution, Functional and Regression testing, UAT support. Verification of backend data insertion using SAP based on the user events.
Proficient in developing, maintaining, and executing test cases for different Testing methodologies.
Extensively involved in Test Case Review activities
Analyze the changes in the new build and update it accordingly.
Involved in Analyzing Test Results and Reporting.
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