Customer Service High School

Ocean Walker

404-***-**** *****.********@******.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable retail supervisor with a strong foundation in managing sensitive information, coordinating team operations, and ensuring compliance with company procedures. Proven ability to lead teams, resolve discrepancies, and maintain accurate records in fast-paced environments. Skilled in communication, multitasking, and using Microsoft Office tools to support cross-functional collaboration. Eager to transition into a compliance-focused administrative role where attention to detail and organizational skills are essential.

EDUCATION

Strayer University Online

Bachelor Degree, Business Administration August 2025 - Present

Concentration: Project Management

Woodstock High School Woodstock, GA

High School Diploma August 2017 - May 2021

GPA 3.6

WORK EXPERIENCE

Best Buy Alpharetta,GA

Experience Supervisor June 2021 - Present

Drive exceptional customer service and meet business results by exceeding revenue, margin, and operational KPIs.

Coordinated with vendors, neighboring store leadership; interdepartmental project execution.

Resolved customer issues with professionalism and efficiency, maintaining high satisfaction ratings.

Maintained accurate records of employee schedules, sales data, and compliance documentation.

Trained and mentored new employees on store procedures, product knowledge, and customer engagement.

Supervised a team of sales associates, ensuring adherence to company policies and customer service standards. SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Teams, PowerBI

Team & Leadership Skills: mentoring, onboarding, outperforming team goals

Adaptability, Conflict Resolution, Multitasking

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