Continuous Improvement Managing Director

Reginald Swift

Garfield Heights, OH *****

Phone: 216-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Results-driven Managing Director with 15+ years’ experience in logistics, quality management, and operations. Expert in Lean Six Sigma (Green/Black Belt), process improvement, ISO standards (ISO 9001, ISO 14001, AS9100, IATF 16949), and warehouse management systems (WMS, TMS, IIOT, IT Analytics). Proven leader in continuous improvement, team development, and cross-functional collaboration. Strong analytical, communication, and problem-solving skills with a track record of optimizing supply chain, safety, and quality processes.

CORE COMPETENCIES

Lean Six Sigma (Green/Black Belt)

Kaizen, 5S, Value Stream Mapping

ISO 9001, ISO 14001, AS9100, IATF 16949

Quality Auditing (Internal, Supplier, Process, Safety, Freight)

HACCP, PPAP, APQP, FMEA, GD&T, CAPA

Warehouse Management Systems (WMS), TMS, IIOT, IT Analytics

Continuous Improvement, Root Cause Analysis, Data Analytics

Safety Audits, OSHA 10/30, Environmental Compliance

Cross-functional Team Leadership & Staff Training

Product Development, Technical Support, Diagnostic Audits

Customer Service, Retention & Relationship Management

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Strategic Planning, Operational Efficiency, Productivity

Aviation, Space, Defense Manufacturing Support

Security Administration, Timely Reporting

CERTIFICATION

MSSC Certified Logistics Associate (CLA)

MSSC Certified Logistics Technician (CLT)

OSHA 10 (Independent Study)

PIT Forklift Certificate

FAA TRUST Certificate (Drone/Aerial Mapping)

Introduction to Drone Technology

PROFESSIONAL EXPERIENCE

Managing Director

Fleet One Logistics, Cleveland, OH

January 2021 – June 2025

Directed daily logistics and transportation operations; optimized driver schedules, ensured DOT compliance.

Coordinated delivery routes for major clients (Amazon, Rexel, TSA).

Conducted quality, safety, and freight audits; leveraged data analytics for process improvements.

Developed standardized operational procedures, reducing costs and increasing efficiency.

Trained and coached drivers on safety, route optimization, and customer service.

Enhanced communication protocols, ensuring timely delivery updates.

Fostered a culture of continuous improvement and empowered team decision-making.

Senior Quality Manager / Coordinator

General Motors Corporation, Parma Heights, OH

June 2006 – January 2021

Managed quality control, inspection, and press fabrication in high-volume manufacturing.

Led Lean Six Sigma, Kaizen events, and Value Stream Mapping to reduce waste and improve efficiency.

Developed and maintained standardized processes and GM Global Manufacturing System (GMS) procedures.

Ensured compliance with ISO 9001, ISO 14001, AS9100, IATF 16949, and environmental regulations.

Facilitated cross-functional teams in CAPA, QMS, and continuous improvement projects.

Provided technical support for environmental compliance and remediation.

Mentored junior staff in quality management and career development.

Supported new product development for aviation, space, and defense sectors.

EDUCATION

Master of Arts, Applied Communication Theory & Methodology

Cleveland State University, Cleveland, OH

(Expected December 2026)

Bachelor of Arts, History, Philosophy & Communication

Minors: Economics, Political Science, African Studies

Cleveland State University, Cleveland, OH

TECHNICAL SKILLS

WMS, TMS, IIOT, IT Analytics, Quicken, SMS, GIS

GD&T, FMEA, PPAP, APQP

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Atmosphere Software, P.I.T.

LANGUAGES

English (Fluent)

Spanish (Beginner)

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