Customer Service Floor Technician
Resume:
Tyquawn Mitchell
Rochester, NY *****
**********@*****.***
Professional Summary
Detail-oriented and customer-focused floor technician with 2 years of experience in cleaning and hospitality. Proficient in residential cleaning and customer service. Work Experience
Shift Leader
ABM Industries Inc.-Rochester, NY
December 2023 to Present
• Performed daily floor cleaning and maintenance tasks, including sweeping, mopping, scrubbing, and buffing
• Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a clean and safe environment
• Followed established safety protocols while handling cleaning materials and operating machinery
• Inspected floors for damage or defects and reported any issues to the supervisor for prompt repair or replacement
• Collaborated with team members to coordinate cleaning schedules and ensure efficient use of time and resources
• Maintained inventory of cleaning supplies, notifying management when restocking was necessary
• Responded promptly to customer requests or complaints regarding floor cleanliness, resolving issues in a professional manner
• Adhered to company policies regarding confidentiality when working in sensitive areas such as medical facilities or offices
• Implemented proper waste disposal procedures according to local regulations and guidelines
• Assisted in training new floor cleaning technicians on best practices for effective floor maintenance techniques
• Operated industrial-grade machinery such as floor polishers, carpet cleaners, vacuums, etc., ensuring their proper functioning through regular maintenance checks Education
GED
John Marshall Senior High School
Skills
• Shift Management
• Buffing
• Cleaning
• Laundry
• Customer service
• Commercial Cleaning
• Floor technician (2 years)
• Residential cleaning
• Hospitality
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