Customer Service Representative

Kamesha White

*************@*******.*** 214-***-**** Dallas, TX

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Customer Service Representative with 18 years of experience in financial operations and customer service. Proven expertise in managing cash transactions, ensuring regulatory compliance, and enhancing customer satisfaction. Skilled in data analysis, problem-solving, and maintaining operational integrity, with a strong background in banking ethics and account management.

WORK EXPERIENCE

Bank of New York Mellon - Check Process Associate

Richardson, TX Aug 201 - Feb 2025

- Managed and reconciled cash drawers, ensuring accurate settlement of registers and compliance with deposit processing standards.

- Verified cash settlements for accuracy and efficiently transferred funds to designated vaults.

- Identified and reported counterfeit currency and suspicious transactions to supervisors, maintaining the integrity of financial operations.

Etan Industries - Customer Service Administrator

Oct 2016 - Jun 2017

- Responded to customer inquiries through phone and email, utilizing open-ended questions to effectively assess and address customer needs.

- Updated and maintained the customer service database by accurately inputting new information, including address changes and contact details.

- Investigated and resolved issues related to shipments, product damage, and incorrect product quantities, contributing to enhanced customer satisfaction and retention.

Bank of America - Mortgage Loan Processor

Jun 2010 - Jun 2013

- Processed and resolved underwriting conditions, ensuring adherence to all relevant loan processing regulations and standards.

- Collaborated with Loan Officers to provide accurate and timely service to clients throughout the mortgage process.

- Assisted customers by addressing inquiries, processing transactions, and efficiently resolving issues both in person and via telephone.

EDUCATION

James Madison High School, Dallas, TX

High School Diploma

SKILLS

Customer Service - Inbound and Outbound Calling - Microsoft Office Suite Expertise - Data Entry and Analysis - Verbal and Written Communication - Banking Ethics - Account Management - Collaborative Environment - Complex Problem-Solving - Quality Assurance - Regulatory Compliance - Email and Online Chat Support

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