Customer Service Specialist

AMIR MUHAMMAD

**********@*****.*** 404-***-**** Brooklyn, NY 11208

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals, complaint resolution, and critical thinking. Known for successfully handling escalated customer support issues.

Experience

Dominos's Pizza Stockbridge, GA Customer Service Representative 06/2023 - 10/2024 Education and Training

-Answered customer inquiries and provided accurate information regarding products and services.

-Provided excellent customer service to resolve customer complaints in a timely manner.

-Gathered customer feedback through surveys and used the data to improve customer service. -Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

-Developed strong relationships with customers by providing personalized assistance and support.

-Multitasked, doing several other jobs including oven tender, pizza preparer, and expediter. -Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.

-Enthusiastic customer greeting and positive personality – taking orders with a smile!

-Operate, clean, and maintain all store facility and equipment.

-Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.

-Prepare product to Domino’s specifications and guidelines.

-Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.

-Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

-Able to make correct monetary change.

-Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Door Dash- customer service (Delivery Driver)/ Georgia

October - December 2024

-Delivered items within the company's allotted time frame of 30 minutes; received an acommendation from the line supervisor.

-Solved delays arising during deliveries by communicating with customers via phone calls and text messages.

-Improved customer service ratings from 4.5 stars to 4.6 during 2 months, while delivering food to over 100 homes and businesses, which included over 300 items.

Inergroup Insourcing Solutions December, 2024- January 2025

-Must be able to work in a fast-paced environment.

-Excellent work ethic and attendance.

-Pick and pack orders for shipment.

-Inspect products for defects.

-Transport products within the warehouse.

-Complete other warehouse, and general labor activities as needed.

Trinity Results (under AT&T)- door to door sales representative

January 2025-June 2025

-Customer care and problem solving

Education

Georgia State University

Chemistry degree, 1 year completed

2022-Present

Skills

Computer Skills: Microsoft, Word, Google, Gmail, Social Media

*References will be submitted upon request.

Contact this candidate