Customer Service Food

Gloria Brock

Manager, Food and Beverage, Cook *, BBA/Aa

Houston, TX 77048

*************@*****.***

346-***-****

Professional Summary

Skills

• Microsoft Word

• Analysis skills

• Training & development

• Kitchen management

• Customer service (10+ years)

• Hospitality (9 years)

• Food Safety

• Meal Preparation

• Bartending (5 years)

• Food service/ Bartender (10+ years)

• Microsoft Office (10+ years)

• Microsoft Powerpoint

• Cash handling (10+ years)

• Inventory Control (8 years)

• Leadership (7 years)

• Accounting

• Profit & loss

• Banquet Experience

Authorized to work in the US for any employer

Work Experience

Unemployment 2022-2024

Accident/major neck surgery/ recovery-Houston, TX

June 2022 to December 2024

I am back into the working field, excited and determined. Contractor

ADS Autos-Houston, TX

September 2021 to July 2022

Customer service, relationship building, to all mechanics around Houston, delivering ordered parts

• Demonstrated excellent navigation skills, utilizing GPS systems to efficiently plan routes

• Managed delivery schedules effectively, meeting all deadlines without any delays or issues

• Provided exceptional customer service by delivering packages with a friendly and professional attitude Kitchen Supervisor

AC Marriott hotel-Houston, TX

June 2018 to August 2021

Curating menus. Schedules, cook,banquet ser uo, ordering receiving, inventory customer service

• Managed a team of XX culinary professionals in the preparation and presentation of high-quality dishes

• Planned and executed menus for banquets, ensuring a seamless dining experience for guests

• Maintained inventory levels and ordered supplies to meet banquet requirements while minimizing waste

• Implemented cost-saving measures by optimizing ingredient usage and portion control, resulting in XX

% reduction in food costs

Education

Bachelor's in Business Administration

Strayer University-Houston, TX

June 2017 to November 2022

Associate's degree in Business administration

Strayer University-Houston, TX

June 2017 to September 2021

Skills

• Kitchen management

• Social media management

• Training & development

• Leadership

• inventory management

• Accounting

• Recruiting

• Events management

• Microsoft Powerpoint

• Bartending

• Operating systems

• Guest services

• Salesforce

• Computer skills

• Communication skills

• Forecasting

• Slack

• Food Safety

• receiving

• Social media marketing

• Customer service

• Profit & loss

• Analysis skills

• Google Docs

• Workday

• Bartending (5 years)

• Budgeting

• Guest relations

• Sales

• Content strategy

• Hospitality

• Merchandising

• Operations management

• Information management

• Cooking

• Food service/ Bartender (10+ years)

• Microsoft Office

• Cash handling (10+ years)

• Live chat

• Microsoft Word

• Public relations

• Meal Preparation

• Customer service (10+ years)

• Management

• Revenue cycle management

• Documentation review

• Windows

• Inventory Control (8 years)

• Financial acumen

• Cash register

• Hotel experience

• Restaurant experience

• Copywriting

• Leadership (7 years)

• Root cause analysis

• Conflict management

• Typing

• relationship building

• Banquet Experience customer service

• Hospitality (9 years)

• Negotiation

• Purchasing

• Microsoft Office (10+ years)

• Marketing

Links

http://linkedin.com/in/gloria-brock-624678233

Certifications and Licenses

ServSafe

Driver's License

Food Handler Certification

October 2018 to October 2023

Contact this candidate